Training Co-Ordinator

Sunil Goel & Associates, CAs; Cardiff; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A national services provider in Cardiff is seeking a Case Management System Co-Ordinator to oversee the management and development of training materials for the Case Management System. This role emphasizes professional learning solutions and line management responsibilities. The position offers flexible working options and a supportive workplace culture, ideal for those who are driven to contribute positively to service improvement.

Benefits

Flexible working options

28 days annual leave plus Bank Holidays

Pension with 5% employer contribution

Enhanced sick pay allowances

Ongoing training and career development opportunities

Responsibilities

• Managing comprehensive learning materials related to the Case Management System.
• Delivering professional learning solutions via various blended learning channels.
• Line management of the CMS trainer and supervising CMS champions.
• Maintaining the Change Management log and ensuring approved changes are completed efficiently.

Job description

Overview

We have an exciting opportunity for a Case Management System Co-Ordinator to join the national services as part of the technology team working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change and improvement for those who need it? Do you have resilience and adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you.

What We Offer

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About The Role

This role is based in Cardiff and is Home Based.

Responsibilities

• Managing, designing, and developing comprehensive learning materials related to the Case Management System (CMS) for national employees and volunteers.
• Delivering professional learning solutions via various blended learning channels and ensuring training aligns with ongoing product development.
• Line management of the CMS trainer, supervising CMS champions and super users, delivering training sessions, and overseeing the CMS induction process to ensure data quality and compliance.
• Maintaining the Change Management log, capturing and producing user stories, and ensuring approved changes are tested and completed efficiently.

About Us

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosure and Barring Service checks may be required. We strive to represent the diverse communities we serve and are committed to creating an inclusive environment where everyone is respected and heard. We welcome applicants from Black, Asian and minority ethnic communities. VS is a Disability Confident Employer and provides a Guaranteed Interview Scheme for candidates who are disabled and meet all essential criteria for a role. If you have a disability or other condition which may affect your performance during any part of our selection process, we will make reasonable adjustments to enable you to perform at your best.

How To Apply

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We look forward to hearing from you.

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