Training and Operations Officer

Integrated Care System; North East; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A government agency in the health sector seeks a Digital Forensics Trainer to support investigators by delivering training on the e-Discovery platform and managing training sessions. Candidates must have a degree in Digital Forensics or relevant experience and demonstrated skills in digital forensics and training. This role offers hybrid working based at the Newcastle office.

Qualifications

• Demonstrable experience in digital forensics, training or similar role.
• Practical experience of training and presenting to external stakeholders.
• Ability to communicate complex information persuasively.

Responsibilities

• Deliver training on e-Discovery platform usage.
• Assist investigations by providing advice on evidence acquisition.
• Manage training sessions and assess delegate performance.

Skills

Knowledge of file servers

Knowledge of current best practices in electronic evidence

Excellent communication skills

Ability to manage own workload

Experience in digital forensics

Education

Degree in Digital Forensics or equivalent experience

Tools

FTK Central

Ediscovery platforms

Job description

The NHS Counter Fraud Authority (NHSCFA) is the national body responsible for all matters relating to the prevention, detection and investigation of economic crime across the NHS. Further information about our work and annual plan for delivering this is available on our website.

The post holder will work as part of the NHS Counter Fraud Authority Digital Forensics Unit , within the Operations Directorate, whose responsibility is to investigate allegations of fraud bribery and corruption in the NHS. The successful applicant will assist in the training of investigators using the DFU's eDiscovery review platform. The successful applicant will support DFU operations by performing technical and quality processes to maintain service efficiency and ensure maintenance of the units' accreditation.

Full UK Driving License Required.

Potential applicants can contact Chris Atkinson at [e-mail] for an informal chat if you have any questions regarding the role.

We reserve the right to close this vacancy before the advertised closing date should we receive a significant number of applications.

Interviews will be held face to face on 28th/29th August 2025.

Main duties of the job

Deliver training to both internal and external investigators on utilising the DFU's e-Discovery Platform, FTK Central, in compliance with NHSCFA procedures.

Assist investigators in the usage of the e-Discovery platform to ensure effective investigation of digital material in compliance with operational and legislative guidelines.

Deliver further training and inputs regarding digital forensic best practice, seizure of digital exhibits and development of digital forensic strategies.

Represent the NHS Counter Fraud Authority in meetings and training sessions with external agencies.

Provide advice to investigators regarding evidence acquisition and ongoing processes for identification, coding and reporting of evidence.

About us

This role will be based at our Newcastle office and will offer hybrid office based working. The NHSCFA values and respects the diversity of its employees and aims to recruit a workforce which reflects our diverse communities. We welcome applications irrespective of people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including an invitation to the first stage of the selection process and consideration of reasonable adjustments for people who have a disability. If you are applying to undertake this role on a secondment basis you should have agreement to being released from your current role in principle, prior to submitting an application form. When you apply for this role, you will be redirected to our recruitment system TRAC.The NHSCFA does not hold a sponsor licence in respect of skilled worker visas and so is unable to employ candidates requiring sponsorship.

Job responsibilities

Contribute to training content, ensuring guidance provided is accurate and to a very high standard.

Develop learning materials to assist investigators in applying learning to their operation of the e-Discovery Platform and handling of digital evidence.

Arrange and manage training sessions, ensuring timely running, recording delegate attendance.

Oversee assessments of delegate performance, marking responses against defined answers, raising any dispute to DFU management.

Issue certificates of training completion to delegates where the required standard of performance has been met.

Manage access of successful to the DFUs e-Discovery platform ensuring that appropriate security and access control of forensics tools, systems and evidence is maintained at all times.

Please see full Job Description and Person Specification

Person Specification

Specialist Knowledge

• Demonstrate knowledge in at least some of the following areas / operating systems. File servers (Microsoft / Apple / Unix / Linux) Networking (IP / LAN / WAN / Firewalls) Email servers and clients. Mobiles OS (iOS, Android, proprietary) Peripherals (e.g. removable media, CD/DVD etc). Computer OS (Microsoft / Apple / Unix / Linux). File systems (FAT / NTFS / HFS+ APFS etc).
• Demonstrable knowledge of current best practice in obtaining electronic evidence.
• Thorough understanding of issues surrounding the proper handling of evidence within an investigatory environment.
• Working knowledge of Exterro LAB/ /FTK Central or similar Ediscovery platform

Experience

• Demonstrable experience in digital forensics, training or similar role.
• Practical experience of training, sales experience or other role requiring presentation to external stakeholders.
• Practical experience in exhibiting evidence and producing witness statements suitable for Crown court.

Qualifications

• Degree or equivalent in Digital Forensics or equivalent experience working within a digital forensics environment or Information Technology training role.
• Either hold any of the following professional qualifications or demonstrate equivalent knowledge and experience. For example: oMicrosoft Certified Professional (M.C.P.). oAccess Data Certified Examiner (ACE) oEnCase Certified Examiner (EnCE).

Communication Skills

• Demonstrate excellent written and oral communication skills and be able to communicate complex information persuasively, both orally and in writing, with people at all levels and across professions.

Other Skills

• Demonstrate the ability to prioritise and manage own workload to deliver operational objectives.
• Demonstrable understanding and track record in promoting equal opportunities and diversity.
• Ability to work to agreed deadlines and standards, manage conflicting priorities, work with minimum supervision and develop solutions for overcoming barriers to progress. This requires high levels of enthusiasm, self-motivation and adaptability.
• Demonstrable skills of presenting to external stakeholders, assisting them to develop their knowledge of technical and complicated subjects.
• Full UK Driving License Required

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.