Training and Onboarding Specialist (Hybrid)

INFUSE; Southend-on-Sea; On-site; GBP 40,000 - 60,000; Full time

Job description

OUR HIRING PROCESS:

1. We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
2. We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
3. At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
4. From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. After all, we consider our team members our family, and we want you to feel comfortable and welcomed.

INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy.

The Training and Onboarding Specialist will play a vital role in ensuring our global Client Success teams are equipped with the knowledge and resources necessary for success. This position involves coordinating training initiatives across multiple time zones, developing comprehensive training materials, and managing knowledge libraries. This role is essential to ensuring a smooth onboarding process and continued education for our team members.

Skills Required:

• Exceptional verbal and written communication skills, with the ability to clearly and concisely convey information.
• Strong interpersonal skills, with a proven ability to connect, build rapport with individuals, and work effectively both independently and as part of a team.
• Demonstrated ability to be empathetic and understanding while maintaining a focus on company goals.
• Strong organizational and time management skills.
• Proficient in Google Workspace, including Docs, Sheets, and Slides, for creating and managing training materials and data.
• Ability to quickly learn and adapt to new software and technologies.
• Strong strategic thinking skills, with the ability to align training initiatives with overall company objectives.
• Proven ability to identify and solve problems effectively, analyze training effectiveness, and adjust training plans accordingly.