Training and Adoption Manager

Freshwater Recruitment; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A legal firm in London is seeking a Training Manager to drive digital transformation and enhance team capabilities. You will design impactful training experiences, lead IT inductions, and utilize data to identify improvements. The ideal candidate will have a strong IT training background and a user-centric mindset, with experience in a professional services environment.

Qualifications

• Proven experience in IT training or digital adoption, ideally in a legal/professional services environment.
• Strong communication and stakeholder engagement skills.
• A proactive, strategic thinker who takes ownership and drives continuous improvement.

Responsibilities

• Design and deliver impactful multi-format training.
• Lead IT inductions for new joiners, keeping content relevant.
• Use data to identify training needs and improve systems usage.

Skills

IT training

Digital adoption

Strong technical knowledge of Office 365

Stakeholder engagement

User-centric mindset

Education

Accreditation in learning design or training

Tools

Camtasia

Adobe Captivate

Microsoft Stream

Job description

We are working with a Legal firm based in central London to find a Training Manager to help drive digital transformation and adoption across the firm. This newly created role is key to embedding a culture of continuous learning and innovation by championing the adoption of new technologies and enhancing digital capabilities.

This is not a traditional training role. While onboarding and core IT training remain important, you will create and deliver engaging, modern learning experiences that help people at all levels use digital tools more effectively.

Key responsibilities:

• Design and deliver impactful multi-format training
• Lead IT inductions for new joiners, keeping content relevant and aligned to digital strategy
• Use data to identify training needs, improve systems usage, and inform change strategies
• Create accessible learning resources tailored to diverse roles and learning styles
• Deliver bespoke training to different departments and practice groups
• Monitor feedback and IT support trends to target high-impact learning interventions
• Partner with IT, Legal Tech, HR, and senior stakeholders to remove barriers to adoption

Experience needed:

• Proven experience in IT training or digital adoption, ideally in a legal/professional services environment
• Strong technical knowledge of Office 365 (Outlook, Teams, SharePoint, OneDrive), legal tech tools (e.g. iManage), and cloud platforms (e.g. Azure)
• Experience designing content using tools like Camtasia, Adobe Captivate, or Microsoft Stream
• Strong communication and stakeholder engagement skills
• A user-centric mindset, with a passion for helping others succeed in a changing digital workplace
• A proactive, strategic thinker who takes ownership and drives continuous improvement
• Accreditation in learning design or training (e.g. TAP, CIPD) is desirable

This is a newly created permanent opportunity that will suit someone with a Training background with a strong Change Management focus, embedding new systems and new ways of working to help take the firm to the next stage of growth.