Trainer

Public Service Ombudsman (formerly PHSO); Manchester; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Civil Service Pension scheme

32.5 days annual leave

One day volunteering leave per year

Employee Assistance Programme (24/7)

Comprehensive learning and development

Employee discount scheme

Bicycle loan scheme

Season ticket loan

Gym membership subsidy

Paid professional memberships

Job summary

Public Service Ombudsman is seeking two Trainers to join our in-house training team in Manchester. You will design and deliver sessions that build colleagues' skills and confidence, delivering training both face-to-face and online.

The role requires comfort presenting, facilitating sessions, and providing feedback in an engaging way. You will work with colleagues and subject matter experts to understand learning needs and develop solutions.

Qualifications

• Experience of facilitating learning across a range of formats, including face-to-face and digital delivery.
• Experience of designing and delivering learning and development activity.
• Experience of working with stakeholders and subject matter experts to support effective learning solutions.

Responsibilities

• Design and deliver training sessions to groups, both in-person and online.
• Facilitate sessions and provide engaging, constructive feedback to learners.
• Collaborate with colleagues and subject matter experts to develop learning solutions.

Skills

Facilitation across formats

Designing learning & development

Stakeholder collaboration

Workload management

Job description

Welcome to the Public Service Ombudsman careers page (formerly the Parliamentary and Health Service Ombudsman).
If you are an internal applicant, you will need to log into your MyHR employee self service to apply for the role.

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Interview dates: w/c 07 December (in person)

About us

At the Public Service Ombudsman, we make final decisions on complaints that have not been resolved by UK Government departments and the NHS in England. We work closely with people to understand where, how and why public services sometimes fall short and fail to put people first. Weshare findings from our casework to help Parliament scrutinise public service providers. We also share our findings more widely to help drive improvements in public services and complaint handling.

Our culture is open, friendly and supportive. We listen, we learn, and we treat everyone with dignity and respect. Inclusion and wellbeing are at the heart of how we work, and we strive to create a workplace where every colleague feels valued, supported and able to thrive.

We work in a modern, flexible way built on trust and autonomy. You will split your time between working from home and from our Manchester office where collaboration and connection with your team are an important part of how we work.

Please note that we were formerly known as The Parliamentary and Health Service Ombudsman.

About the role

Our People team is developing as we strengthen our approach to learning, organisational development and workforce capability. We are looking for two Trainers to join our in-house training team which will deliver training across a range of topics such as casework, digital skills and management development training.

As a Trainer, you will design and deliver sessions that helps our people build their skills and confidence. An important part of this role is delivering training directly to groups of colleagues, both face-to-face and online. You will need to be comfortable presenting, facilitating sessions and developing and giving feedback to others in an engaging and supportive way.

You will be creative in how you approach training and will be able to create practical learning for different audiences and adapt your approach to meet different learner needs. You will also work with colleagues and subject matter experts to understand learning needs and develop the right solutions.

As training delivery is a core part of the role, the recruitment process will include a practical exercise where you will be asked to deliver a short training session. The postholder may be expected in the office more than our standard 40% approach.

What we are looking for:

• experience of facilitating learning across a range of formats, including face-to-face and digital delivery
• experience of designing and delivering learning and development activity
• experience of working with stakeholders and subject matter experts to support effective learning solutions/collaborative approach to working with colleagues to develop and improve learning solutions
• experience of managing own workload including working collaboratively with others and managing own deliverables.

We recognise the value of lived experience. If you have experience of complaining about any public body, we strongly encourage you to apply.

• Civil Service Pension scheme
• 32.5 days annual leave (plus bank holidays on top)
• one day paid volunteering leave per year
• access to a free, confidential Employee Assistance Programme offering 24/7 advice and support from professionals and counsellors
• comprehensive learning and development programme
• employee discount scheme across hundreds of retailers
• bicycle loan scheme
• season ticket loan
• gym membership subsidy in addition to an onsite gym
• paid for professional memberships

Equality, diversity, inclusion, and wellbeing are vital to the way we work and our culture. We want our colleagues feel included, valued, and supported at work. It is essential that we are representative and accessible for the people who work here and those who use our service.

Actions we take to embed this include:

• an anonymised shortlisting process to make sure it is fair and unbiased
• monitoring the demographic trends in our workforce and making measured, sustained efforts to improve our diversity at all levels
• providing wellbeing support and opportunities for personal and professional development for all colleagues
• creating spaces for connection and engagement through our employee network groups and social clubs
• part of the disability confident scheme
• providing reasonable adjustments
• engaging in regular inclusion learning to enhance the cultural competency of our organisation.

We know the value of having diverse, representative teams across our organisation. Which is why we particularly encourage applications from candidates who are likely to be underrepresented within the team. These include people who are:

• Asian, Black, Mixed Ethnicity or another ethnic background
• Right to work: we can only consider candidates with the right to work in the UK.
• Sponsorship: we are unable to offer sponsorship (we do not have a licence).