Trainer

Public Service Ombudsman; Manchester; Hybrid; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Civil Service Pension

Annual Leave 32.5 days

Hybrid work

Volunteering leave

Flexible working

Employee Assistance Programme

Learning & development programme

Employee discount

Bicycle loan

Season ticket loan

Gym subsidy

Professional memberships

Eye test reimbursement

Job summary

The Public Service Ombudsman seeks two Trainers to join our in-house training team. You will design and deliver sessions across topics such as casework, digital skills and management development, with a strong focus on engaging and developing colleagues.

Expect a practical, learner-centred approach, both face-to-face and online, and a short practical exercise as part of the recruitment process. You will work in a flexible, hybrid model with around 40% time in our Manchester office, collaborating

Qualifications

• Experience delivering learning across formats (face-to-face & digital).
• Experience designing and delivering L&D activities.
• Experience working with stakeholders/subject matter experts to develop learning solutions.
• Experience managing own workload and collaborating with others.

Responsibilities

• Design and deliver training sessions to groups, in person and online.
• Create practical learning materials tailored to different audiences.
• Provide feedback and coaching to colleagues during sessions.
• Collaborate with SMEs to identify learning needs and solutions.

Skills

Facilitation experience

Learning design

Stakeholder collaboration

Workload management

Job description

Closing date: 22 November 2026

Interview dates: w/c 07 December (in person)

About us

At the Public Service Ombudsman, we make final decisions on complaints that have not been resolved by UK Government departments and the NHS in England. We work closely with people to understand where, how and why public services sometimes fall short and fail to put people first. We share findings from our casework to help Parliament scrutinise public service providers. We also share our findings more widely to help drive improvements in public services and complaint handling.

Our culture is open, friendly and supportive. We listen, we learn, and we treat everyone with dignity and respect. Inclusion and wellbeing are at the heart of how we work, and we strive to create a workplace where every colleague feels valued, supported and able to thrive.

We work in a modern, flexible way built on trust and autonomy. You will split your time between working from home and spending around 40% of your week in our Manchester office where collaboration and connection with your team are an important part of how we work.

Please note that we were formerly known as The Parliamentary and Health Service Ombudsman.

About the role

Our People team is developing as we strengthen our approach to learning, organisational development and workforce capability. We are looking for two Trainers to join our in-house training team which will deliver training across a range of topics such as casework, digital skills and management development training.

As a Trainer, you will design and deliver sessions that helps our people build their skills and confidence. An important part of this role is delivering training directly to groups of colleagues, both face-to-face and online. You will need to be comfortable presenting, facilitating sessions and developing and giving feedback to others in an engaging and supportive way.

You will be creative in how you approach training and will be able to create practical learning for different audiences and adapt your approach to meet different learner needs. You will also work with colleagues and subject matter experts to understand learning needs and develop the right solutions.

As training delivery is a core part of the role, the recruitment process will include a practical exercise where you will be asked to deliver a short training session.

What we are looking for:

• experience of facilitating learning across a range of formats, including face-to-face and digital delivery
• experience of designing and delivering learning and development activity
• experience of working with stakeholders and subject matter experts to support effective learning solutions/collaborative approach to working with colleagues to develop and improve learning solutions
• experience of managing own workload including working collaboratively with others and managing own deliverables.

We recognise the value of lived experience. If you have experience of complaining about any public body, we strongly encourage you to apply.

Our benefits:

• Civil Service Pension scheme
• 32.5 days annual leave (plus bank holidays on top)
• hybrid working, 40% office based
• one day paid volunteering leave per year
• flexible working
• access to a free, confidential Employee Assistance Programme offering 24/7 advice and support from professionals and counsellors
• comprehensive learning and development programme
• employee discount scheme across hundreds of retailers
• bicycle loan scheme
• season ticket loan
• gym membership subsidy in addition to an onsite gym
• paid for professional memberships
• eye test reimbursement.

Inclusion & Wellbeing

Equality, diversity, inclusion, and wellbeing are vital to the way we work and our culture. We want our colleagues feel included, valued, and supported at work. It is essential that we are representative and accessible for the people who work here and those who use our service.

Actions we take to embed this include:

• an anonymised shortlisting process to make sure it is fair and unbiased
• monitoring the demographic trends in our workforce and making measured, sustained efforts to improve our diversity at all levels
• providing wellbeing support and opportunities for personal and professional development for all colleagues
• creating spaces for connection and engagement through our employee network groups and social clubs
• part of the disability confident scheme
• providing reasonable adjustments
• engaging in regular inclusion learning to enhance the cultural competency of our organisation.

We know the value of having diverse, representative teams across our organisation. Which is why we particularly encourage applications from candidates who are likely to be underrepresented within the team. These include people who are:

• Asian, Black, Mixed Ethnicity or another ethnic background
• disabled
• LGBTQ

• Interviews: held onsite
• Feedback: we do not offer feedback at application stage
• Right to work: we can only consider candidates with the right to work in the UK.
• Sponsorship: we are unable to offer sponsorship (we do not have a licence).
• Agencies: no agencies; applications from individuals only.
• Early closure: we may close the advert early if we receive a high volume of applications.
• Salary: non negotiable