Trainee Warehouse and Technical Support Operative

Buuk Infrastructure Limited; Newbury; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Pension contributions up to 4%

33 days holiday (plus buy 2 weeks)

Hybrid working for eligible roles

Referral bonus £1000

Job summary

Buuk Infrastructure Limited is seeking a Trainee Warehouse and Technical Support Operative in Newbury to assist the warehouse team with order fulfilment and to support customers with technical queries on the support desk.

You will work closely with the Warehouse Officer, handle paperwork, and develop basic electrical and plumbing skills through formal and informal training while maintaining accurate client records.

Qualifications

• Strong practical hands-on aptitude with problem‑solving skills.
• Good foundation in maths and English.
• Enthusiasm for developing electrical and plumbing trade skills.
• Organised, methodical, self-motivated and focused.
• Adaptable to change and able to take on new tasks.
• Able to work well in a team or independently.

Responsibilities

• Work with the Warehouse Officer to ensure goods handling matches paperwork.
• Report damaged or missing goods.
• Assemble products with care and label kits clearly.
• Coordinate with Accounts to approve shipments and pass delivery notes.
• Follow health and safety rules when handling goods.
• Keep the warehouse clean and tidy.
• Provide frontline support answering calls and handling customer cases to resolution.
• Develop basic hands-on skills in electrical and plumbing via training.
• Maintain up-to-date client records in the Operational Support Database.
• Carry out ad-hoc tasks to support projects and run reports.

Skills

Hands-on aptitude

Problem solving

Maths knowledge

English knowledge

Technical curiosity

Team player

Independent worker

Job description

Trainee Warehouse and Technical Support Operative

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Job Location: Newbury
Additional Location Information: Salary: Competitive
Contract type: Permanent
Posting End Date: 15/10/2026

At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years.

We provide a supportive environment that is committed to enabling our people to be the best – ensuring they feel proud to be themselves and part of BUUK Infrastructure.

Passiv, part of the BUUK Infrastructure Group, are looking for Trainee Warehouse and Technical Support Operative who would like to help us reach our mission to “earn customer loyalty and drive business growth by providing consistently excellent service”.

Purpose of this role

Supporting the warehouse office in the day-to-day tasks in the warehouse ensuring timely completion of customer orders and supporting customers with technical queries on the Support desk.

Your key responsibilities are

• Work with the Warehouse Officer to ensure goods loaded or unloaded match the relevant paperwork.
• Report any damaged or missing goods.
• Assemble products with a high level of care and attention to ensure individual kits are clearly labelled and identifiable.
• Liaise with Accounts for approval to ship all orders and pass delivery notes to them to help keep accurate financial records of goods in and out.
• Follow workplace health and safety rules when handling goods.
• Keep the warehouse environment clean and tidy.
• Work within the support team to provide ongoing support taking telephone calls to our growing customer base and work on customer cases/emails through to resolution.
• Developing basic hand-on skills in electrical and plumbing through formal and informal training.
• Keep accurate and up to date client records in the Operational Support Database.
• Carry out ad-hoc tasks as needed to support general business projects, objectives and run reports for your line manager.

Abilities/Skills

• Strong practical/hands-on aptitude and problem-solving skills.
• Good foundation in maths/English (useful for electrical calculations and reading schematics).
• Enthusiasm for developing technical trade skills (plumbing and electrical).
• Organised, methodical, self-motivated and focused.
• Adaptable to change and taking on new tasks.
• Works well as part of a team and independently.

What can you expect from us

• Cost of living annual pay review.
• Company pension contributions up to 4% if employees contribute 5%.
• 33 days holiday including bank holidays with the ability to purchase an additional 2 weeks.
• Enhanced maternity, paternity and adoption pay.
• To say thank you, each time you successfully refer someone you will receive a referral payment of £1000 (net of tax).
• Hybrid working for eligible roles.
• Development opportunities to reach your career aspirations.

BUUK has an award‑winning culture. We care about your wellbeing and safety as we all deserve the right to go home safe, every day. We are proud to be an equal opportunity employer, we respect each other and advocate for equity, diversity and inclusion in all we do.

Research shows that women and people from different under‑represented backgrounds often only apply for a job if they meet 100% of the listed qualifications. If you would like to be a part of our team and you meet many, but not all our requirements for this role, you can also ask us about flexible working options.

Please note we reserve the right to close the role early.

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