Trainee Train Manager – Safety & Customer Lead (Conductor)

Transport for Wales; Machynlleth; On-site; GBP 21,000 - 28,000; Full time

Job summary

Transport for Wales is recruiting a Trainee Train Manager (Conductor) based at Machynlleth depot. In this role you will support safe and timely train operations and assist customers with information and guidance.

You will work as part of a team to handle delays and emergencies, check tickets, promote safety, and provide reliable information to passengers, drivers and station staff while you learn the rail industry.

Qualifications

• Ability to problem solve and make logical decisions.
• Strong customer service and communication skills.
• Willingness to learn and develop rail industry knowledge.

Responsibilities

• Deal with delays and emergencies and report them in real time.
• Follow Safety Responsibility Statement and company rules.
• Uphold revenue protection by checking tickets and assisting travellers.
• Provide timely, accurate information to customers, drivers, and staff.
• Promote a proactive safety culture on trains and stations.

Skills

Problem solving

Decision making

Customer service

Teamwork

Job description

Transport for Wales is recruiting a Trainee Train Manager (Conductor) based at Machynlleth depot. In this role you will support safe and timely train operations and assist customers with information and guidance.

You will work as part of a team to handle delays and emergencies, check tickets, promote safety, and provide reliable information to passengers, drivers and station staff while you learn the rail industry.