Trainee Train Manager- Holyhead- Talent Bank

Avanti West Coast; Holyhead; On-site; GBP 53,000; Full time

Job summary

A national rail operator is seeking a Train Manager based at Holyhead, responsible for ensuring customer safety and delivering excellent service. The role requires strong customer service skills, effective communication, and adherence to safety protocols. The salary is £52,699 per annum, with benefits including free travel. Candidates must live within a 60-minute drive from the depot.

Benefits

Final salary pension

Free travel for family

Privilege travel card

30 days holiday (increasing with service)

Qualifications

• Must pass safety critical psychometric testing and medical.
• Live within a 60 minute drive from the depot.

Responsibilities

• Maintain a safe environment for everyone on-board.
• Champion customer service throughout the train.
• Provide journey information to customers.

Skills

Customer service

Safety management

Communication

Job description

Posted 29 September 2025 Location Holyhead Job type Permanent - Full Time Reference 036433 Job Function Onboard Team

Ready for an exciting Train Manager's job based at Holyhead? PLEASE NOTE THIS VACANCY MAY CLOSE EARLY DEPENDING ON THE VOLUME OF APPLICATIONS.

Here at Avanti West Coast, we are raising the bar on providing excellent customer service across our network to the communities we serve. No day on the railway is the same, with over 500,000 customers travelling on our network weekly, our Train Managers play a vital role in providing a world-class customer experience whilst keeping our customers safe as they travel across the network at a whopping 125mph.

In this role you will work with the On Board team to manage the customer environment, you'll be a forward-thinking individual with plenty of enthusiasm. You will be responsible for checking and selling tickets whilst keeping everyone safe onboard your train.

Key Responsibilities Of The Role Include

• Maintain a safe environment for everyone on-board.
• Champion of Customer Service whilst always maintaining visibility throughout the train
• Be an ambassador of Avanti West Coast and always maintain professional image whilst on duty.
• Provide friendly journey information and a positive sales message to Customers throughout the train.
• Provide a train side welcome to customers, particularly paying attention to those with special needs, elderly customers, children, and customers with heavy luggage.

Please Review The Job Description For More Detail. If successful, you will be placed in a Talent Bank for up to 24 months, and offered a role as and when they arise.

This is a safety critical position, you must reach the required standard for safety critical psychometric testing and once a job offer has been made to you, you will also need to be able to pass a safety critical medical which includes a drug and alcohol screening. Please note, you must live within a 60 minute drive from the depot

Salary for this role will be £52,699 per annum (based on a 35-hour week whilst training and 41-hour week once fully trained)

Employee Benefits

• Final salary pension
• Free travel on Avanti West Coast for you/spouse/partner/dependents
• Privilege Travel card (75% off other train operators fares for leisure travel)
• 10 free journeys on other First Group Train Operators
• 30 days holiday (including bank holidays) rising by one day for every one year worked until 37 days.

Please upload a CV with your application. At Avanti West Coast, we value the differences that make each of us unique! Avanti West Coast recognises the benefits of building a diverse workforce and employing people from diverse backgrounds, which includes their race, religion, age, gender, gender identity, disability and sexual orientation.

Everyone who joins Avanti West Coast becomes part of our close knit team. We're committed to ensuring that Avanti West Coast is inclusive, a place where people are encouraged to be themselves, and not an edited version to fit in. A place where differences are welcomed, recognised, accepted and put to good use!