Trainee Support Technician - DGA12518

Find Apprenticeships; Dumfries; On-site; GBP 25,000 - 26,000; Full time

Job summary

A local government council in Scotland is seeking a Trainee ICT Support Technician to gain hands-on experience in ICT within a supportive team. This fixed-term role offers training in various ICT services, including network infrastructure and cyber security. Candidates should have a basic understanding of ICT systems and a passion for learning. A full benefits package is available, including discounts and pension scheme access.

Benefits

Discounts on everyday essentials

Local Government Pension Scheme

Cycle-to-Work scheme

Financial support and guidance

Qualifications

• Keen interest in ICT and willingness to learn.
• Strong interest in pursuing industry certifications.
• Proactive approach to new challenges.
• Driving license or ability to travel independently.

Responsibilities

• Assist with technical support and troubleshooting.
• Help deploy, configure, and maintain hardware/software.
• Support network and cloud infrastructure operations.
• Contribute to cyber security monitoring.

Skills

Interest in ICT

Basic understanding of ICT systems

Communication skills

Teamwork skills

Adaptability

Education

Relevant academic qualification (e.g. NC, HNC)

Tools

Microsoft 365

Azure

Cyber security tools

Job description

Job Description

Trainee Support Technician (2) (Fixed Term)

Dumfries

£25,305 - £25,737

This is an exciting opportunity to begin your career in ICT within a supportive and forward-thinking team at Dumfries and Galloway Council. As a Trainee ICT Support Technician, you will gain hands-on experience while contributing to the delivery of secure, resilient, and effective ICT services across the Council's ICT estate.

You will be supported in learning and assisting with a wide range of ICT services, including:

End-user devices (desktops, laptops, mobile devices)

Network infrastructure (LAN/WAN, switches, firewalls)

Cloud platforms (e.g. Microsoft 365, Azure)

Cyber security (endpoint protection, access controls, patching)

Key Responsibilities

Assist with technical support and troubleshooting across ICT service areas

Help deploy, configure, and maintain hardware and software

Support network and cloud infrastructure operations under supervision

Contribute to cyber security monitoring and incident response activities

Work collaboratively with colleagues to maintain high service standards and user satisfaction

About You

We're looking for someone who can demonstrate:

A keen interest in ICT and a willingness to learn in a structured environment

Basic understanding of ICT systems and networks, ideally within a domain network

A relevant academic qualification (e.g. NC, HNC) or a strong interest in pursuing industry certifications (e.g. CompTIA, Microsoft)

A proactive and adaptable approach to new challenges

Good communication and teamwork skills

A current driving licence or the ability to travel independently across the region

Additional Information

This post is subject to a basic disclosure check due to access to sensitive systems and data

Full training and mentoring will be provided to support your development.

This post is fixed term for up to 18 months.

This post may be suitable for attachment. Agreement from your line manager must be sought before applying for this post.

Requirements

With an exciting benefits package, working for Dumfries and Galloway Council supports you to invest in your own health and wellbeing. Employees have access to our bespoke Vivup platform with over 800 discounts on everyday essentials from top UK retailers, restaurants, utility providers and more. Employees also get access to membership of The Local Government Pension Scheme (Scotland) exclusive discounts from local businesses, a Cycle-to-Work scheme, financial support from My Money Matters, and guidance from our trained Wellbeing Champions

Here at Dumfries and Galloway Council we are committed to equality, diversity and equal opportunity with our values, which include treating everyone with dignity, fairness and respect, driving us to tackle inequality. We are looking for people that can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation.

For further information please contact (Ross.Thomson@)