Trainee Service Manager

Serco Group; Ipswich; Hybride; GBP 24 000 - 29 000; Plein temps

Avantages offerts par ce poste

25 days annual leave

6% employer matched pension

Private medical cover

Life assurance at2x base salary

Excellent training and development

Great career progression opportunities

Résumé du poste

VIVO Defence Services, a joint venture between Serco and EQUANS, invites applications for a Trainee Service Manager at Wattisham Flying Station. The role offers a structured development programme to progress into a permanent Service Manager position, with assessments and professional qualifications throughout the training period.

You will work with experienced teams across asset management, maintenance delivery, contractor management, and project delivery, building essential skills for long-term

Qualifications

• GCSEs including Maths and English at Grade 4/C or above and Level 3 qualifications or equivalent.
• Facilities Management related qualifications or apprenticeships are desirable.
• Strong willingness to learn and develop professional qualifications in FM.

Responsabilités

• Support safe, compliant operation of a busy Defence estate.
• Assist asset management and maintenance delivery.
• Support contractor management and project delivery.
• Uphold health, safety, and environmental procedures.
• Develop practical management skills through structured training and qualifications.

Connaissances

Communication skills

Willingness to learn

Teamwork

Formation

GCSEs incl Maths & English (4/C)

Level 3 qualifications (A Levels, BTEC or T Levels)

Facilities Management Supervisor Level 3 apprenticeship

Outils

CAFM systems

Microsoft Office

Description du poste

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VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.

What we do

We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.

Location: Wattisham Flying Station

Permanent, Full Time

Launch your Facilities Management career with VIVO as a Trainee Service Manager at Wattisham Flying Station. This is a structured development opportunity designed to provide you with the knowledge, skills and experience needed to progress into a permanent Service Manager role, subject to successful completion of competence and capability assessments.

Working alongside experienced professionals, you'll gain exposure to all aspects of facilities management, from asset management and maintenance delivery through to contractor management, project delivery, compliance and health and safety. You'll play an active role in supporting the safe, compliant and efficient operation of a busy Defence estate while developing the practical experience and professional qualifications needed to build a successful long-term career.

This is far more than a traditional apprenticeship. You'll be given real responsibilities, hands-on learning opportunities and a tailored development programme designed to help you grow in confidence and capability. From supporting small projects and assurance activities to learning how maintenance operations and asset management strategies are delivered, you'll gain valuable experience across multiple areas of the business.

At VIVO, we're committed to developing future talent. You'll benefit from structured training, industry-recognised qualifications, mentoring from experienced managers and the opportunity to build a rewarding career within a growing organisation that values learning, progression and continuous improvement.

What You'll Bring

You'll be enthusiastic, motivated and eager to develop a successful career within Facilities Management. Whether you're continuing your education, looking to begin your professional career or seeking a new direction, you'll bring a genuine interest in property, maintenance, asset management and operational service delivery.

You'll have strong verbal and written communication skills and be able to build positive working relationships with colleagues, customers, contractors and stakeholders. You will be confident engaging with people at all levels and demonstrate professionalism, integrity and a customer-focused approach in your day-to-day interactions.

A willingness to learn is essential. You'll be open to new experiences, receptive to feedback and committed to your own development while embracing VIVO's values of being Open, Agile, Caring and Collaborative. You'll enjoy learning from experienced colleagues and be prepared to take ownership of your development journey.

You'll possess good IT skills and be comfortable using computer-based systems, with the confidence and enthusiasm to learn facilities management and asset management software platforms, including CAFM systems. Strong organisational skills and attention to detail will help you manage multiple tasks effectively while maintaining high standards of accuracy and quality.

You'll be capable of working independently when required while also thriving as part of a wider team. A positive attitude, adaptability and the ability to respond constructively to changing priorities will be key as you gain experience across different aspects of the business.

You will demonstrate a commitment to safe working practices and understand the importance of following health, safety and environmental procedures. An awareness of workplace health and safety principles would be advantageous, along with an interest in developing knowledge of compliance, maintenance operations, contractor management and project delivery.

Experience within customer service, facilities management, property, construction, engineering or operational environments would be beneficial but is not essential. Knowledge of CAFM systems, asset management software or Microsoft Office applications would also be advantageous, as would strong problem-solving skills and an ability to identify practical solutions with support from colleagues and mentors.

To be eligible for this opportunity, you'll have achieved five GCSEs, including Maths and English at Grade 4/C or above, alongside Level 3 qualifications such as A Levels, BTEC or T Levels, or have successfully completed the Facilities Management Supervisor Level 3 apprenticeship.

Most importantly, you'll bring enthusiasm, curiosity and a desire to learn. You'll be excited by the opportunity to gain professional qualifications, develop practical management skills and build a long-term career within Facilities Management. If you're looking for a role where you'll be supported, challenged and given every opportunity to succeed, this could be the perfect next step.

As part of your development, you'll undertake a Level 4 Facilities Manager Apprenticeship alongside a structured programme of practical training and professional qualifications, including health and safety, asbestos management, legionella management, temporary works coordination and first aid training where required.

Please note that this is a site-based role at Wattisham Flying Station, and applicants must have a reliable means of transport to travel to and from work. Successful candidates must also be able to obtain and maintain BPSS and full Security Clearance.

What We Offer:

• 25 days annual leave
• 6% employer matched pension contribution
• Single private medical cover
• Life assurance at2x base salary
• Excellent training and development, including but not limited to Apprenticeship
• Great career progression opportunites

VIVO Defence Services

The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS.By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.

At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.

We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.