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Trainee Service Desk analyst - Weekend Support

TN United Kingdom

Havant

On-site

GBP 25,000 - 35,000

Full time

27 days ago

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An established industry player is seeking a Support Analyst to join their team. In this role, you will be responsible for providing exceptional service desk support, addressing client queries via phone and chat, and ensuring all support tickets are logged and updated efficiently. You will work within established best practices to resolve issues while adhering to service level agreements. This position offers a fantastic opportunity for those looking to enhance their technical knowledge in a supportive environment, where continuous improvement is encouraged. If you are passionate about customer service and technology, this role is perfect for you.

Experience in providing technical support and customer service.
Ability to log and manage support tickets effectively.

Provide Service Desk support via telephone and chat.
Resolve support calls efficiently while meeting SLAs.
Escalate issues to appropriate teams when necessary.

Customer Service

Technical Support

Incident Management

Communication Skills

Relevant IT Certification

High School Diploma

Incident Management Application

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Client:

Manpower

Location:

Job Category:

Other

EU work permit required:

Yes

Job Reference:

c6d1c7f72564

Job Views:

Posted:

30.03.2025

Expiry Date:

14.05.2025

Job Description:

As a Support Analyst you will work within our Best Practices to provide Experience, this includes resolving support calls within Service Level Agreements whilst receiving consistently good feedback through Quality Control and our Customer Satisfaction Survey.

To provide Service Desk support to clients via telephone and chat.
Logging and updating support tickets within the Company's Incident Management Application.
Resolving support calls in a quick and efficient manner whilst meeting SLA's.
To escalate calls where necessary to the Desktop Team and/or Infrastructure Team.
To complete company provided training to ensure you have what you need to fulfil your role.
To keep up to date with the latest technologies utilised by the Company.
To demonstrate a genuine desire to continually improve your technical knowledge and ability.

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