Trainee Service and Support Technician

MiLab Harleston; Harleston; On-site; GBP 26,000; Full time

Job summary

A leading diagnostic equipment company in Harleston is seeking a Trainee Service and Support Technician. This role involves servicing diagnostic analysers for veterinary practices, offering technical support, and requires no prior experience as training will be provided. The ideal candidate has strong customer service skills and a clean driving licence, with benefits including up to 7 weeks holiday and continued professional development.

Benefits

Up to 7 weeks holiday

Flexible benefits

Heavily discounted pet healthcare

Continued professional development

Qualifications

• No experience necessary, all training will be provided.
• Confident driving long distances, a pool car will be provided.
• Ability to adapt and learn new skills.

Responsibilities

• Travel to service analysers within veterinary practices.
• Service and test analysers in-office at Harleston.
• Provide telephone technical support to customers.

Skills

Customer service skills

Driving long distances

Attention to detail

Adaptability

Job description

Position: Trainee Service and Support Technician

Salary: £25,396.80 with additional probationary & incremental training increases

Hours: 8:30-17:00 office hours and varied hours for field based work

Location: Harleston, Norfolk

Company: MiLab Diagnostics

At MiLab we supply and maintain in-house diagnostic analysers for veterinary practices across the UK and Ireland.

We currently have an excellent opportunity for a trainee service and support technician at our site in Harleston.

The role is a mixture of field and office based, the main responsibilities of the role include traveling to service our analysers within veterinary practices, servicing and testing analysers in our offices at Harleston and providing telephone technical support to customers.

No experience necessary, all training will be provided.

Person specification: We are looking for a positive, pro-active person who enjoys working independently and as part of a small team, who thrives on a challenge with a fast changing role and has excellent customer service skills.

Key Requirements:

• Confident driving long distances - A pool car will be provided
• Flexibility to be able to travel working away from home at short notice
• Excellent customer service skills
• Conscientious approach to work with an excellent attention to detail
• Ability to adapt and learn new skills

Benefits:

• Up to 7 weeks holiday (with our buy/sell holiday scheme)
• 1 day extra holiday per year up to 5 years
• Access to our industry leading sharesave scheme
• Enhanced maternity/paternity/adoption leave
• Heavily discounted pet healthcare
• Continued professional development
• A range of flexible benefits such as Cycle to Work to suit your needs

Please note: Travelling to veterinary practices in the UK is required for this role; therefore a full clean driving licence is essential.

CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best. We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.