Trainee Service and Support Technician

CVS Group; Harleston; Hybrid; GBP 26,000; Full time

Job summary

A veterinary diagnostics company in Harleston is seeking a Trainee Service and Support Technician for a mixed office and field role. The position offers £25,396.80 per year with training provided for individuals who have excellent customer service skills and a full clean driving licence. Employees enjoy benefits like up to 7 weeks of holiday and professional development opportunities.

Benefits

Up to 7 weeks holiday

Enhanced maternity/paternity/adoption leave

Heavily discounted pet healthcare

Continued professional development

Qualifications

• No experience necessary, all training will be provided.
• Confident driving long distances with a clean driving licence.

Responsibilities

• Travel to service analysers within veterinary practices.
• Service and test analysers in the office.
• Provide telephone technical support to customers.

Job description

Position: Trainee Service and Support Technician

Salary: £25,396.80 with additional probationary & incremental training increases

Hours: 8:30-17:00 office hours and varied hours for field based work

Location: Harleston, Norfolk

Company: MiLab Diagnostics

At MiLab we supply and maintain in-house diagnostic analysers for veterinary practices across the UK and Ireland.

We currently have an excellent opportunity for a trainee service and support technician at our site in Harleston.

The role is a mixture of field and office based, the main responsibilities of the role include traveling to service our analysers within veterinary practices, servicing and testing analysers in our offices at Harleston and providing telephone technical support to customers.

No experience necessary, all training will be provided.

Person specification: We are looking for a positive, pro-active person who enjoys working independently and as part of a small team, who thrives on a challenge with a fast changing role and has excellent customer service skills.

Key Requirements:

• Confident driving long distances – A pool car will be provided
• Flexibility to be able to travel working away from home at short notice
• Excellent customer service skills
• Conscientious approach to work with an excellent attention to detail
• Ability to adapt and learn new skills

Benefits:

• Up to 7 weeks holiday (with our buy/sell holiday scheme)
• 1 day extra holiday per year up to 5 years
• Access to our industry leading sharesave scheme
• Enhanced maternity/paternity/adoption leave
• Heavily discounted pet healthcare
• Continued professional development
• A range of flexible benefits such as Cycle to Work to suit your needs

Please note: Travelling to veterinary practices in the UK is required for this role; therefore a full clean driving licence is essential.

CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best. We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.