Trainee Service Advisor - Customer Care & Career Growth

Sytner; Thatcham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading automotive service provider in Thatcham is seeking a motivated Trainee Service Advisor. This fast-paced role involves managing customer bookings, providing exceptional service, and liaising with technicians. Full training is provided, and no previous experience is necessary. Candidates should have strong organizational skills and a customer-focused approach. Flexible working patterns are available, and opportunities for career development and recognition include a robust benefits package.

Benefits

Enhanced Holiday Entitlement – 33 days inc. bank holidays

Industry-leading Maternity, Paternity and Adoption Pay

Career Development

Recognition of Long Service every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One day a year paid voluntary/community work

Qualifications

• Willingness to learn and progress, no previous experience required.
• Full training provided through in-house learning and manufacturer training.
• Strong organizational and administrative skills preferred.

Responsibilities

• Manage inbound and outbound booking calls for customer scheduling.
• Support Service Advisors and act as a link between customers and the workshop.
• Answer customer questions and monitor vehicle service progress.

Skills

Organizational skills

Attention to detail

Customer service

Tools

Kerridge

Job description

A leading automotive service provider in Thatcham is seeking a motivated Trainee Service Advisor. This fast-paced role involves managing customer bookings, providing exceptional service, and liaising with technicians. Full training is provided, and no previous experience is necessary. Candidates should have strong organizational skills and a customer-focused approach. Flexible working patterns are available, and opportunities for career development and recognition include a robust benefits package.