Trainee Service Advisor

Listers Group; Worcester; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Pension

Wellness Programme

Sick Pay

Life Insurance

Staff discount

Job summary

Listers Group in Worcester is recruiting a Trainee Service Advisor to join our dealership network. The role offers a comprehensive induction and training programme to develop you into a successful Service Advisor, with support to achieve targets and deliver high customer satisfaction.

Salary ranges from £28,000 to £32,000 plus a monthly bonus, with OTE up to £36,000; hours typically 08:00-18:00 Monday to Friday and Saturday mornings on a rota basis.

Qualifications

• Passion to deliver excellent customer service
• Well-presented with drive to succeed
• Previous customer service experience and target focus

Responsibilities

• Booking customer vehicles in for maintenance and/or repairs, liaising with the workshop team to schedule workload
• Meeting customers on arrival and providing a seamless service from drop-off to handover
• Updating customers on progress and authorising additional work with follow-up calls
• Liaising with Workshop, Parts and Sales to ensure vehicles are ready on time

Skills

Customer service

Communication

Organisation

Tools

Dealer Management System

Job description

We are currently selecting suitable applicants to attend a Trainee Service Advisor Recruitment Day which will be held locally on Thursday 1st October 2026. We are looking to recruit motivated, keen and smart individuals to be our Service Advisors of the future for our Dealerships. We aren’t looking for the finished article as we will in turn offer a comprehensive induction and training programme, together with all of the help and support you need to become a successful Service Advisor with the Listers Group. Salaries vary between £28,000 - £32,000 plus monthly bonus, OTE up to £36,000. Hours of work also vary depending on the centre you work at, but are typically 08:00-18:00 Monday to Friday & working Saturday morning on a rota basis.

Role and Responsibilities:

When customers bring their vehicles in to one of our Dealerships for service, MOT or repair, their first point of contact will be one of our Service Advisors. We require driven and motivated individuals who have the ability to lead their customers and manage expectations. You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment. Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and up selling our full range of services.

• Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload
• Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
• Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
• Liaising with the Workshop, Parts and Sales department to ensure customers vehicles are ready on time.

About You

• You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers
• A well-presented individual with a desire, attitude and character to succeed
• Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives
• You will have good organisation and administrative skills, knowledge of dealer management systems would be an advantage but is not essential.
• A full UK drivers licence is required

What We Offer

• 25 days holiday plus bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits - discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Staff referral scheme
• In-house, manufacturer & professional qualifications
• Company Events

Why Listers?

Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK. There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector.