Trainee Service Advisor

Listers Group; Banbury; On-site; GBP 29,000 - 37,000; Full time

Job summary

A leading automotive service provider in Banbury is seeking a Trainee Service Advisor to join their team. This role involves being the first point of contact for customers and includes responsibilities such as booking vehicles, greeting customers, and upselling services. The ideal candidate will possess strong communication skills and a drive for success. The position offers a basic salary of up to £29,500 with OTE up to £37,000, plus a range of benefits.

Benefits

25 days holiday plus bank holidays

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Discounts on retailers, restaurants, cinemas & holidays

Long service and loyalty incentives

Staff referral scheme

Manufacturer & professional qualifications

Company Events

Qualifications

• Well-presented individual with a desire to succeed.
• Ability to establish rapport quickly with customers.
• Real hunger to meet and exceed targets.

Responsibilities

• Book in vehicles for service.
• Greet customers upon arrival.
• Inform customers about service progress.
• Upsell services as appropriate.
• Liaise with workshop and internal departments.

Skills

Unlimited confidence

Resilience

Ability to build rapport

Drive and energy

Target-driven mindset

Job description

Job Introduction

An exciting opportunity has arisen for a Trainee Service Advisor to join our successful team at our Volkswagen Dealership in Banbury. The hours of work are Monday - Friday, 08:00 - 18:00.

Basic salary of up to £29,500 with OTE up to £37,000 plus benefits.

When customers bring their vehicles into one of our dealerships for service, MOT or repair, their first point of contact is one of our highly trained Service Advisors.

We require driven and motivated individuals who are looking for a role with on-going training and progression. This is a genuine learn the business role and a great opportunity for anyone wanting to have a career in the motor trade.

Working as part of a team your duties will include:

• Booking in vehicles
• Greeting customers
• Informing them of progress
• Up selling
• Liaising with the workshop and other internal departments

What we're looking for:

• Unlimited confidence, resilience, drive, energy and talent
• A well-presented individual with a desire, character and attitude to succeed
• The ability to quickly establish and build rapport with our customers
• A real hunger to meet and exceed targets and KPI’s

In return for your hard work, we’ll support you with coaching & development every step of the way. Also, to reward your commitment you’ll get:

• 25 days holiday plus bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits - discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Staff referral scheme
• In-house, manufacturer & professional qualifications
• Company Events