Trainee Quality Assurance and Administration Assistant

Social network you want to login/join with:

Trainee Quality Assurance and Administration Assistant, Edinburgh

Client: Shoosmiths

Location: Edinburgh, United Kingdom

Job Category: Other

-

EU work permit required: Yes

Job Reference: f78a4a450fa0

Job Views: 10

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description:

The firm

Shoosmiths is a law firm known for excellent service, incisive thinking, and a focus on what matters. With offices across the UK and Brussels, we support ambitious businesses and clients making an impact. We promote authenticity, teamwork, excellence, and innovation. Recognized as the first top 50 law firm to achieve ‘Platinum Standard’ Investors in People, our values are central to our culture.

We offer an outstanding benefits package alongside competitive salaries, a supportive work environment, and high-quality work. To learn more about our benefits, please visit: Benefits Package

The Role

This new role of Quality Assurance and Administration Assistant supports the Dispute Resolution & Litigation team in Scotland. Responsibilities include (1) assisting with internal compliance oversight audits and (2) providing administrative support to the legal teams and clients. No prior experience is required as training will be provided.

Key responsibilities include:

Quality Assurance and Compliance

• Perform quality checks on departmental work, including file and call audits
• Assist with client audit responses
• Maintain policy and procedure documents
• Maintain compliance records
• Support training material preparation and delivery on client standards

Administrative Responsibilities

• Provide daily administrative support to the team
• Assist with internal and external reporting
• Support litigation activities, including issuing and serving court claims
• Manage data transfer sites
• Assist with finance tasks and loading new client instructions

General Responsibilities

• Follow policies, procedures, and processes
• Ensure regulatory compliance
• Manage workload effectively using case management systems
• Meet SLA requirements and recognize potential issues
• Attend training and meetings, implement procedural changes
• Collaborate with internal teams
• Support financial and marketing initiatives
• Perform other administrative tasks as assigned

Skills and Qualifications

• Proficient with Word, Excel, and internet
• Strong written, numeracy, and oral communication skills
• Attention to detail and accuracy
• Organized, efficient, and adaptable
• Team player with initiative
• Friendly, helpful, and confident to challenge practices

Performance Standards

• Act according to DevelopABLE criteria
• Lead by example and treat others with respect