Trainee Property Manager

Rettie & Co; Glasgow; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in lettings is seeking a Trainee Property Manager to join their expanding Glasgow team. This role focuses on delivering exceptional customer experiences and managing client relationships while ensuring compliance and maximising portfolio performance. Full support for ARLA qualifications is provided, making it an ideal opportunity for aspiring property professionals.

Qualifications

• Full clean driving license required.
• Experience in a lettings environment is essential.
• Proficient in IT systems including MS Word, Excel, and Outlook.

Responsibilities

• Ensure 100% compliance with regulatory standards.
• Minimise void periods and manage tenancy effectively.
• Promote investment and upgrading works.

Skills

Customer-focused

Effective communication

Collaboration

Problem solving

Education

ARLA Lettings qualification

Job description

Key details

Location: Bath Street, Glasgow
Department: Lettings
Reports to: Associate Director
Hours per week: 37.5 hours, Monday to Friday, 9:00am - 5:30pm

Key requirements

Essential

• Full clean driving license
• Experience working in a lettings environment
• Proficient in the use of IT systems including MS Word, Excel, and Outlook
• Experienced in managing client relationships
• Experience in conflict resolution and negotiation

Desirable

• MARLA
• Detailed knowledge of the PRS
• Detailed knowledge of the PRT legislation
• Detailed knowledge of the Glasgow lettings market
• Previous management of a residential property portfolio under a portfolio management structure
• Use of REAPIT or experience with property software
• Ability to analyse the performance of residential assets and produce investment appraisals

What we offer

About the role

Due to the continued growth of our lettings portfolio, we are recruiting a Trainee Property Manager to play a key role in the Letting and Management team. The main aim of the Glasgow Lettings Team is to ensure an exceptional customer experience for all potential and current customers. As the principal point of contact for landlords and tenants, you will build lasting client relationships. You will work closely with your team to deliver a best-in-class experience and support Rettie in achieving a market-leading position.

As a Trainee Portfolio Manager, you will work alongside industry experts who will support your learning across all aspects of the lettings management process. We also offer full sponsorship to study and obtain your ARLA Lettings qualification.

Competencies

• Customer-focused
• Effective communication
• Collaboration
• Positive mindset
• Planning and organisation
• Problem solving

How to apply

About you

Key responsibilities

Driving Portfolio Performance - to constantly improve asset performance, retain clients, and promote growth.

• Ensure 100% compliance with regulatory standards
• Minimise void periods
• Increase rents mid-tenancy in line with lease terms
• Minimise arrears
• Promote investment and upgrading works
• Manage tenancy effectively

Managing Administration - Full responsibility for all aspects of the lettings and management process, including:

• Compliance with safety testing and detection equipment maintenance
• Client information collection and due diligence, including money laundering verification
• Property marketing with high-quality images
• Tenant referencing and move-in processes
• Client reporting after property inspections
• Processing maintenance requests and invoices
• Managing HMO licensing applications and renewals
• Administering checkouts, deposit releases, tenant swaps, early exits, and ownership changes
• Utility notifications and void period cost processing