Trainee Property Administrator

Leaders Romans Group; Luton; On-site; GBP 18,000 - 22,000; Full time

Job summary

An established industry player is seeking a passionate individual to join their Luton branch as a Trainee Property Administrator. This exciting role offers comprehensive training and the opportunity to thrive in customer service. You will be responsible for managing tenant communications, resolving maintenance issues, and ensuring compliance with property regulations. With a supportive team environment and a commitment to employee development, this position could be your stepping stone to a future leadership role. Don't miss the chance to be part of a dynamic team that values integrity and teamwork!

Benefits

30 days holiday (including bank holidays)

Carry over holiday allowances

Salary sacrifice pension

Employee assistance programme

Staff discounts

Refer a friend bonus

Department business referrals bonus

Qualifications

• No prior experience required; training provided.
• Passion for service and teamwork is essential.

Responsibilities

• Provide excellent telephone and written communication.
• Manage tenants' maintenance requests and communicate with landlords.
• Ensure compliance with property management regulations.

Skills

Customer Service

Communication Skills

Problem Solving

Job description

Leaders are looking for a driven individual to join our successful Luton branch as their new Trainee Property Administrator. If you are someone who can see yourself thriving on delivering that exceptional service, this is the role for you.

To be successful in this role no experience is required. We will train you! You just need to be passionate about the service you offer and bravely step out of your comfort zone to provide the best service, pride yourself on integrity and respect your peers by knowing you are working as one team to achieve the same goal.

Your role: Trainee Property Administrator

Location: Luton

Total package: up to £22,000 OTE

We have a long list of benefits which is just our way of giving back to recognise our employee’s hard work. Here are just a few:

• 30 days holiday (including bank holidays) – increased by 1 extra day a year of service up to 35 days
• Carry over holiday allowances to the following year
• Salary sacrifice pension – more money in your pocket through NI savings
• Employee assistance programme including access to a virtual GP 24/7 and mental health first aiders
• Staff retail, utilities and holiday discounts including experience days
• Refer a friend bonus
• Department business referrals bonus

What will your day to day look like?

• You'll be expected to provide excellent levels of both telephone and written communication for the duration of the tenancy.
• Responsible for accepting and understanding tenants maintenance requirements, providing a triage service to try to resolve issues.
• If unable to resolve, then communicate this to the landlord with a solution to the problem and arrange works with dedicated contractor.
• Updating all parties on a regular basis by both phone, email or text and logging notes.
• To make regular ‘well-being’ calls to the landlord.
• Working with the property management team to ensure that all works are completed and invoiced within 21 days and updating customers on progress.
• Working with the property management team to ensure that all mandatory compliance/legislation is in place on all properties; if this has not occurred, ensure that company process has been followed.
• Working with the Property inspection clerks to ensure all properties have been inspected as required and that landlords and tenants have been fully communicated to in line with company policy.
• Placing calls to all managed landlords and tenants 2 weeks prior to vacation to ensure they understand the check-out process and timeframes.
• Dealing with non-managed deposits who are part of the No Deposit Scheme.
• To ensure check-out process is followed and communication is sent out within company process via the Depositary site.
• To work with the team leaders, head of centres and branch network to understand the reason for any lost units.
• To maintain high levels of communication to internal and external customers.

During the recruitment process, you will speak to one of our Recruitment Partners initially who will support you through the process. You will have a chance to speak to your potential new manager and Regional Director face to face.

Don’t miss out on this customer service based role. You could be our next Director in the future so take advantage of what we have to offer and apply now!

Leaders Romans Group are an equal opportunities employer who value diversity and inclusion. We encourage applications regardless of sex, race, disability, age, sexual orientation, gender status, religion or belief, marital status or pregnancy and maternity. If you have a special need that requires accommodation during the role or the recruitment process, please let the LRG Recruitment team know and we will be happy to assist.