Trainee Pharmacy Dispenser

SWFT Clinical Services Ltd; Warwick; On-site; GBP 28,000 - 29,000; Full time

Benefits offered by this job

Discretionary bonus

Company pension scheme 5%

Car lease scheme

Home & Electronics scheme

Job summary

SWFT Clinical Services Ltd is seeking a motivated Trainee Pharmacy Dispenser to join the Warwick OPD Pharmacy team. You will assist with dispensing medicines, support stock management, and provide high-quality customer service to patients and visitors in a busy hospital setting.

The role offers a structured training path, with supervision and opportunities to learn in both dispensary and retail environments, contributing to safe, efficient patient care.

Qualifications

• GCSE Maths and English at grade C or above.
• Experience in customer facing counter or front of house role.
• Previous outpatient hospital pharmacy experience.
• Dispensing hospital prescriptions knowledge.

Responsibilities

• Support preparation of labels using Wellsky and assist in assembling outpatient, private and oral chemotherapy prescriptions.
• Meet and greet Pharmacy visitors and assist with requirements.
• Assist in sale of over-the-counter medicines and advise customers.
• Under supervision dispense and prepare TTO medicines for discharge.
• Support stock management including ordering, receiving and checking stock.
• Raise stock queries and coordinate with procurement to resolve discrepancies.
• Assist with removal of expired/overstocked drugs and sorting for destruction.
• Maintain patient safety and service quality following SOPs and Health and Safety policy.
• Contribute to improving processes and share best practices.
• Establish strong relationships with patients and Trust staff.

Skills

Customer facing

Communication

Teamwork

Working under pressure

Confident and articulate

Healthcare assistant knowledge

Education

GCSE Maths and English (Grade C or above)

Tools

Wellsky

Job description

Main area Trainee Pharmacy Dispenser Grade P Contract Permanent Hours Full time - 40 hours per week (Monday - Friday) Job ref 203-SWFTCS284

Employer SWFT Clinical Services Ltd Employer type NHS Site Outpatient Pharmacy Warwick Hospital Town Warwick Salary £27,721.50 per annum Salary period Yearly Closing 04/09/2026 23:59

Trainee Pharmacy Dispenser

P

Job overview

We are seeking a motivated and customer-focused Trainee Pharmacy Dispenser to join our Warwick OPD Pharmacy team. This is an exciting opportunity to play a key role in supporting the day-to-day operation of a busy pharmacy department.

Working within both the dispensary and retail environments, you will assist with the preparation and dispensing of medicines, support stock management activities, and provide a high standard of customer service to patients, visitors, and colleagues

Main duties of the job

The Trainee Pharmacy Dispenser will have the opportunity to work amongst a friendly supportive team whilst learning to deliver a safe, effective and caring service for patients and other service users. The role will focus on ensuring that efficient and high-quality customer experience is maintained. Appropriate training will be provided for the successful candidate to carry out the role.

Working for our organisation

SWFT Clinical Services is a wholly owned subsidiary of the South Warwickshire University NHS Foundation Trust (SWFT). The company provides a number of services such as outpatient pharmacy facilities at Warwick, Stratford upon Avon, George Eliot, University Hospital of Coventry and Warwickshire and St Cross (Rugby) hospitals; estates and facilities management at Warwick, Stratford upon Avon and Ellen Badger hospitals, Acorn House and Lillington Health Hub; private patient service and consultancy services to NHS Trusts.

Subject to the Company and individual’s performance, an annual discretionary bonus will be awarded.

There is automatic enrolment to the Company pension scheme, with the Company contributing 5%.

A benefits package is available to the appointed candidate upon successful completion of the six month probationary period. This gives access to benefits such as a car lease scheme; Home & Electronics scheme; discounted leisure and travel; retail discounts and a cycle to work scheme.

There is also access to a 24/7, 365 days a year Employee Assistance Programme to support colleagues who may be facing some tough times or they need extra support with their mental well-being.

Detailed job description and main responsibilities

Supporting the preparation of labels using the pharmacy computer system, Wellsky, and assisting in the assemble of outpatient, private and oral chemotherapy prescriptions, ensuring each item is accurately dispensed and in the correct packaging, according to standard operating procedures (SOP).

Meet and greet Pharmacy visitors and assist with their requirements.

Assist in the sale of over-the-counter medicines and provide information to customers on symptoms and products

With supervision from a trained member of staff, dispense and prepare TTO medicines to ensure patients are discharged safely and efficiently.

Provide support when required to the stock management. This may include ordering, receiving, checking off stock and loading the robot with stock.

Raise any queries with stock and work with procurement team to resolve stock queries and discrepancies.

Assist with the removal of expired, unwanted and overstocked drugs and inform a senior member of staff.

Assist with the emptying of the returned patient/ or unwanted medication and sort drugs for destruction or recycling whilst following COSHH regulations and SOP with supervision.

Handing out medicines, over the counter sales of medicines and relevant stock procurement duties to maintain and improve retail sales. Following successful participation in a Healthcare Assistant course.

Actively participate to minimise waiting times whilst maintaining high level of customer satisfaction.

Assures service quality and patient safety, by following SOPs and Health and Safety policy

Proactively sharing suggestions for ways to improve the way we work and utitlise best practices.

Establish and maintain excellent working relationships and good communications with patients and Trust employees.

Contribute to the teamwork ethic to enable the best possible service and care to patients.

Communications and Working Relationships:

Engender a customer first culture across the organisation ensuring high standards of professional customer service are delivered at all times within the pharmacy.

To respond to telephone and face-to-face queries of a routine pharmaceutical nature from patients or their representatives and to refer queries to the pharmacist when appropriate.

Receive prescription fees from outpatients (NHS and private), or complete exemption declaration forms and assist outpatients to determine their prescription charge exemption.

To respond to symptoms described by customers by following agreed protocols and using own knowledge and judgement.

Person specification

Qualifications

• GCSE at Grade C or above in Maths and English

Experience

• Customer facing counter assistant or front of house role
• Previous outpatient pharmacy experience
• Previous hospital pharmacy experience

Skills

• Healthcare assistant course - sales of over-the-counter medicines.
• Dispensing of hospital prescriptions.

Personal Qualities

• Able to work well in a team
• Able to work well under pressure
• Confident and articulate
• Able to communicate well with other colleagues within hospital setting and patients

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name Bethany Taylor Job title Operations Administrator Clinical Health Division Email address [emailprotected] Telephone number 07469 261272