Clinical Informatics Pharmacy Technician
Bristol NHS Foundation Trust
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Job summary
Bristol NHS Foundation Trust is seeking a Clinical Informatics Pharmacy Technician to support the Pharmacy Informatics team in coordinating and resolving requests related to pharmacy digital systems. The role combines clinical pharmacy support with digital health project work across dispensary and inpatient wards.
The post involves developing professional and technical skills, working on digital health projects, and providing safe pharmaceutical services across the trust; a late shift pattern
Qualifications
- Registered Pharmacy Technician with the General Pharmaceutical Council.
- Evidence of continuing professional development.
- Accredited Medicines Management Technician (Essential within 12 months of appointment).
- Accredited Checking Technician (Essential within 12 months of appointment).
- Accredited for Assessing or Coaching.
Responsibilities
- Complete and document work towards the resolution of business-as-usual requests directed to the Pharmacy Informatics team.
- Provide clinical knowledge to the Pharmacy Informatics service and support clinical, operational and technical pharmacy teams.
- Contribute to digital projects within the pharmacy department.
- Develop and maintain skills relevant to working within digital health.
- Provide safe and effective pharmacy support to the dispensary and adult wards within Bristol NHS Foundation Trust.
Education
Tools
Job description
Employer Bristol NHS Foundation Trust Employer type NHS Site Bristol Royal Infirmary Town Bristol Salary £28,392 - £39,043 pa, pro rata for part time roles Salary period Yearly Closing 30/08/2026 23:59
North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) have merged as of 1 st July 2026 to become Bristol NHS Foundation Trust. This will create an exciting future that brings together the best of both organisations. As a single, strong and sustainable organisation, we will not only be able to deliver better outcomes for our patients and fairer care for our population, but it will also provide greater opportunities for our people. Bristol NHS Foundation Trust recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.
Generative artificial intelligence (AI) describes algorithms that can be used to produce new content, including audio, code, images, text, simulations, and videos. It is developing all the time and is now being used as a support mechanism for all kinds of content-based creations. Please note the use of AI is monitored and if applicants have used it then they are required to declare this.
As a Clinical Informatics Pharmacy Technician , you will support and contribute to the specialist Pharmacy Informatics team , actioning and co-ordinating the resolution of business-as-usual requests directed to the team surrounding the use of pharmacy digital systems , as well as actively support ing ongoing project work conducted by the team on pharmacy digital systems.
As a member of the pharmacy technician team, you will provide safe and effective pharmacy support to the dispensary and adult wards within BFT . This role includes a 3 hour per week commitment to supporting pharmacy clinical teams working on wards as directed by the lead medicines optimisation pharmacy technician /clinical pharmacy team lead for the day , and a 3 hour per week commitment to supporting BRI inpatient dispensary activity under the direction of the dispensary coordinator . The post holder will be required to work late dut y shifts , weekends and bank holidays on a rota basis and across trust sites i f requir e d .
You will develop your existing professional, technical and clinical skills through your own continuing professional development to provide and service of excellence to both patients and staff alike.
The successful candidate will be recruited to AfC band 4 or 5 depending on qualifications. Please see the attached job description and personal statement for full details.
- To complete and document work towards the resolution of business-as-usual requests directed to the Pharmacy Informatics team.
- To provide clinical knowledge to the Pharmacy Informatics service, and support clinical, operational and technical pharmacy teams with associated processes.
- To contribute to digital projects within the pharmacy department.
- To develop and maintain skills relevant to working within digital health.
- To provide safe and effective pharmacy support to the dispensary and adult wards within Bristol NHS Foundation Trust.
Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston.
With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.
Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.
Interpersonal and communication skills
Able to communicate updates to the progression of problems being ac tioned by the Pharmacy Informatics team via the most appropriate route .
Communication of sensitive information, understanding Information Governance principles.
Submit change requests to the relevant governance group s as appropriate .
Support the training on the effective use of pharmacy digital systems.
To communicate basic IT troubleshooting advice effectively.
To liaise with ward pharmacists, ward-based pharmacy technicians, specialty pharmacists and non-pharmacy ward staff to ensure prescriptions are clear to enable the efficien t delivery of the clinical/dispensary pharmacy service s .
Able to advocate for Pharmacy d epartment requirements with other digital/clinical teams within the trust and feedback input received in discussion with other specialist trust teams.
C ontact with patients, carers and relatives, prescribers, general practitioners and nursing home staff when providing a ward-based medicines management service for inpatients and dispensing and counselling service to outpatients.
To report any problems, discrepancies, concerns relating to pharmacy service delivery to the relevant senior pharmacy technician or lead specialty pharmacist .
To deal with queries and complaints pertaining to the dispensary service via the telephone or in person. Ensure that accurate and clear details are gathered. Answer these queries fully and to the satisfaction of the complainant or to pass to the senior technician, pharmacist or pharmacy operational manager as appropriate .
Requirement to undertake any other suitable duties delegated that are within the post holder’s competence, including working in other pharmacy teams within the t rust.
Professional knowledge and expertise
Able to develop a strong working knowledge of both digital clinical system s and non-clinical digital systems ( e.g. Microsoft Office packages , PowerGate , label printer s ) used within the pharmacy department to be able to support the effective use of these systems by colleagues in Pharmac y .
Able to develop an advanced working knowledge in the use, configuration, support, and governance of pharmacy managed digital systems.
Knowledgeable and proficient user of digital systems used in pharmacy including, but not limited to: CareFlow clinical portfolio (including CareFlow Connect, CareFlow EPR, CareFlow Medicines Management), BD supplied systems (Pyxis, Rowa, PIC), PTS, WebTracker)
Some familiarity with using Philips ICCA EPMA system.
Trained to be able to f ullfil the duties of a medicines optimisation pharmacy technician, including activities involving:
Consultation with patients and hospital staff at ward level to ensure effective supply of Patient Own Drugs / One-Stop Dispensin g and discharge medication .
Advising and counselling patients and carers to ensure that patients have sufficient knowledge and understanding of the appropriate use of their medicines to ensure treatment concordance.
Obtaining and verifying patient’s drug histories to ensure the accurate continuation of patient’s medication from primary to secondary care.
Assisting clinical pharmacists and medical staff in identifying and resolving patient medication related problems.
Ordering medication for patients which have been clinically verified by a pharmacist within own competence.
Support the prioritisation of patients in high-risk categories within competence and in line with department policy .
To provide support and input to clinical pharmacy team s .
Trained to be able to f ulfil the duties of an ac c uracy checking pharmacy technician, including activities involving:
Final accuracy checks of dispensed medication as required to ensure safe and accurate dispensing within the BRI inpatient dispensary.
Support of ward-based dispensing activity within allocated dispensary/clinical time when appropriate .
Supporting others in the effective production of patient pharmacy labels within local labelling and dispensing standards.
To participate in dispensary services, including weekend and bank holiday services as agreed with the clinical pharmacy manager / dispensary lead pharmacy technician .
Problem-solving and decision-making
Able to use SOPs and reference guides to complete configuration and troubleshooting activities of pharmacy digital systems.
Able to use supplier documentation to support troubleshooting, identify system limitations and identify requirements for system configuratio n .
Make use of system supplier support portals /contacts to resolve emerging problems which cannot be resolved using local documentation .
Able to assess the impact and severity of problems or change requests which arise and prioritise them appropriately .
Contribute to testing the functionality of pharmacy digital systems following software changes and advise/communicate staff of changes where appropriate .
Able to apply the skills required to complete basic IT troubleshooting to support quick fixes within the department or elevate issues to trust Digital Services teams .
Planning and coordination
Support the management of digital products used within department primarily governed by the Pharmacy Informatics team .
Identify , write, develop and maintain departmental and service policies and procedures relating to pharmacy stock control system and other digital medicines systems and processes where appropriate .
Prioritise individual daily tasks depending on workload, staffing and the needs of the service.
To support the timely maintenance of any system/process documentation required as part of business-as-usual activity.
Identify , implement, and transition new digital pharmacy processes into business-as-usual operations, working closely with relevant multidisciplinary teams and digital suppliers to support high-quality patient care.
Support the scheduling of time-sensitive system configuration activities with respect to team capacity and intended go-live dates.
To be involved in the prioritisation of dispensary workload. To work with colleagues to ensure that appropriate cover is available during breaks/lunch periods and periods of staff shortage/short term absence.
To support the planning and organisation of training needs of new staff , working with the pharmacy te chnician leads .
Supportive of project planning that seeks to achieve completion of activities within a defined deadline.
Practical and technical skills
Able to dispense prescriptions for inpatients, outpatients, day patients and patients waiting for discharge within legal requirements, local policy and patient safety guidance.
To dispense controlled drugs to wards and patients in line with local policies and procedures regarding the safe storage and handling of controlled drugs.
To arrange with the Senior Technician the regular destruction of controlled drugs with a representative from the Trust Board present when required .
Support th e effective stock control , waste management, and stock rotation of pharmacy products within the dispensary.
To follow safe lifting and handling techniques, be aware of health and safety issues pertaining to the pharmacy area and ensure the appropriate use of departmental equipment.
The post holder is required to comply with all trust , directorate, and departmental health and safety policies and procedures .
To attend training and development courses as may be desirable in the interest of the service and personal development with in the role .
Patient care and support
To take responsibility for clinical pharmacy activities that provid e patient care , such as escalating identified omissions to a patients medication regimen , supporting the aim to complete medicines reconciliations within 24 hours of admission , ordering of required patient medication clinically verified by a pharmacist, and safe dispensing and accuracy checking processes.
Consult with patients and/or their representatives on the effective use of their medicines within competence.
To follow t rust protocols, procedures and guidelines .
W ork in line with legal requirements and GPhC standards for pharmacy professionals.
- Registered Pharmacy Technician with the General Pharmaceutical Council
- Evidence of continuing professional development
- Accredited Medicines Management Technician (Essential within 12 months of appointment. Required for progression to band 5)
- Accredited Checking Technician (Essential within 12 months of appointment. Required for progression to band 5)
- Accredited for Assessing or Coaching
- Proven recent UK hospital experience of delivering dispensing service as a pharmacy technician
- Proven ability to dispense medicines accurately without errors
- Previous participation in audit or quality improvement work
- Proven recent hospital experience of delivering clinical pharmacy service as a pharmacy technician
- Previous experience of working within a clinical patient-facing environment
- Previous experience of supporting the training and teaching of others
- Demonstrates experience working with digital clinical systems
- Good oral and written communication skills
- Good interpersonal skills
- Good time manager
- Ability to work alone and in a team
- Evidence of ability to complete work on time
- Skilled at using the internet and digital information systems
- Articulate and confident
- Evidence of self-motivation
- Flexible and adaptive approach
- Committed to providing a high-quality pharmacy service
- Is inclusive
- Is respectful
We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.
As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we’re meeting our pledge.
The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers.
BFT is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.
To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.
If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.
The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
By applying for this post, you are agreeing to Bristol NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.
You must have appropriate UK professional registration.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Name Aaryan Jay Ragoo Job title Senior Pharmacy Technician Digital Medicines Email address [emailprotected] Telephone number 0117 34 22574
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