Trainee Parts Advisor

Jago Consultants; Southampton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading dealership in Southampton is seeking a Trainee Parts Advisor to enhance their busy parts department. The role involves providing exceptional service, managing stock, and liaising with suppliers. The ideal candidate will have good geographical knowledge and customer service skills, with on-the-job training provided.

Benefits

20 days annual leave plus 8 days bank holidays

Holidays increase with time served

Nest Pension

On the job training and e-learning support

External training courses available

Qualifications

• Knowledge of geographical area.
• Ability to lift appropriate items in and out of vehicles.

Responsibilities

• Deliver exceptional customer service to customers.
• Establish customers' needs for parts through conversations and recommendations.
• Locate and order parts for sales and service departments.

Skills

Customer service skills

Professional presentation

Geographical knowledge

Job description

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Trainee Parts Advisor Needed – New job just in!!

My client is a main dealership looking to recruit a Trainee Parts Advisor.

Salary: Minimum wage, depending on age.

Hours: 8:00am – 5:00pm, Monday to Friday

Location: Southampton

Working within a busy department, you will focus on delivering a modern and efficient parts service. The main priority will be to maintain a high level of service to the Workshop to ensure Technicians remain productive, and to attend to Retail counter customers.

• Hours of work: Monday to Friday, 8.00am to 5.00pm with ½ unpaid lunch break each day
• Salary: Negotiable hourly rate paid monthly
• Benefits: 20 days annual leave plus 8 days bank holidays. Holidays increase with time served. Nest Pension
• On the job training, e-learning, and external training courses where necessary

Trainee Parts Advisor Role:

• Deliver exceptional customer service to our customers
• Establish customers’ needs for required parts through conversations, diagnosis, and recommendations as appropriate
• Locate and order parts for our busy sales and service departments
• Be fully conversant with procedures within the parts department
• Liaise and maintain a working relationship with suppliers
• Receive, record, and allocate parts and consumables from suppliers
• Communicate relevant promotions and offers to our customers
• Follow warranty parts process
• Carry out weekly parts stock checks
• Report any stock damages or losses
• Follow current procedures for returning parts to all suppliers
• Daily and weekly husbandry of the parts department and parts storage areas

As a Trainee Parts Advisor, you:

• Have knowledge of the geographical area
• Present yourself professionally
• Possess customer service skills, both written and verbal
• Are physically able to lift appropriate items in and out of vehicles (subject to legal limitations)