Trainee Operations Assistant

Gleeson Recruitment Group; Birmingham; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Trainee Operations Assistant for a 12-month maternity cover. This role is perfect for someone from a customer-facing background eager to step into an office environment. You will ensure a smooth experience for students and visitors, handle inquiries, and support training events. The company is known for its supportive culture and offers significant growth opportunities, making it an ideal first step into a professional career. Join a welcoming team and explore various areas within the organization while developing your skills.

Qualifications

• Previous experience in a customer-facing role is essential.
• Strong admin skills and ability to learn systems quickly.
• Confident communicator with a friendly personality.

Responsibilities

• Prepare event spaces and greet students and visitors.
• Manage signage and assist with course-related queries.
• Provide general administrative support to the team.

Skills

Customer Service

Communication Skills

Administrative Skills

Organizational Skills

Initiative

Job description

We're working on a brilliant opportunity to join a growing training provider as a Trainee Operations Assistant. This is a 12-month maternity cover position, but with the business having tripled in size over the last two years, there's every chance this could turn permanent for the right person. If you're someone who loves being the friendly face of an organisation and thrives in a support-focused, people-first role - this could be the perfect fit.

This role is all about making sure students, visitors, and internal teams have a smooth, positive experience from the moment they arrive on site. You'll be supporting with everything from preparing professional event spaces and greeting guests, to answering course-related queries and booking learners onto programmes. It's a fantastic first step into an office-based operations role - perfect for someone from a customer-facing background who's eager to break into the business world and start building a long-term career.

Key Responsibilities:

• Preparing the centre for daily training events (setting up professional event spaces, refreshments, signage)
• Greeting students and visitors and assisting with access/security passes
• Managing signage and layouts to ensure clear direction for guests
• Answering incoming phone calls and emails - these may range from general questions to course-specific enquiries
• Learning about the courses offered so you can assist with student queries and bookings
• Booking individuals onto training courses and confirming attendance
• Supporting with exam invigilation as needed
• Sending visitor lists in advance to reception
• Providing general day-to-day administrative support to the wider team

Candidate Attributes and Skills:

• Previous experience in a customer-facing role (hospitality, front of house, reception, etc.)
• Confident communicator - someone who can chat with ease and put people at ease face-to-face
• Friendly, bubbly and down-to-earth personality - someone who'll fit in well with the team
• Strong admin or basic computer skills - able to pick up systems quickly and keep things organised
• Full-time in-office availability - this is an on-site position with lots of in-person contact
• Common sense, initiative and a willingness to help wherever needed

Summary:

If you're looking for your first step into a professional office environment, and you're coming from a customer-facing background with ambitions to grow within a business setting - this could be your moment. The business is supportive, the team is welcoming, and the opportunity to learn and grow is huge.

Even if this position doesn't go permanent, it's still an incredible foot in the door with a fast-growing business who are passionate about developing their people. They're more than happy to give the successful candidate wider exposure across the organisation - so you could explore areas like marketing and social media, take the lead on Health & Safety or supplier management, assist with finance processes like invoice handling, or deepen your operations experience.

At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.

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