Trainee Money Adviser

Citizens Advice Manchester; Manchester; Hybrid; GBP 25,000 - 31,000; Full time

Job summary

A charity organization in Manchester is seeking a Trainee Money Adviser to help individuals in problem debt. The role offers comprehensive training and a supportive culture, including flexible working, modern office amenities, and a health plan. Applicants should have customer service experience and the ability to manage challenging situations. Salary starts at £25,909 and can rise to £30,686 upon achieving competence.

Benefits

Flexible working week

Modern city centre location

Health plan with 24/7 support

Generous holiday entitlement

Qualifications

• At least 6 months experience in a regulated environment.
• Ability to work independently and collaboratively.
• Experience managing challenging situations.

Responsibilities

• Deliver money advice through various channels.
• Support clients in finding solutions to debt.
• Participate in comprehensive training to become a Money Advice Caseworker.

Skills

Customer service

Listening and questioning

Independent work

Job description

Salary £25,909* (rising to £27,563* upon achieving Adviser competence) *pay award pending

Do you enjoy helping people? Are you a compassionate and people-focused person?

Do you want to make a real difference to the lives of people who are in problem debt and help them find a way forward?

Citizens Advice Manchester is a charity which provides free, independent, confidential and impartial advice. We have exciting opportunities for you to join our team as a Trainee Money Adviser on a new innovative project.

You will join our existing team of experienced Specialist Money Advisers who will deliver money advice through our MAPS funded National Debt Advice Hub, our Money Advice Trust Partnership, a local service Grant and our new Consumer Energy Debt Advice Service. Our services operate from Monday to Friday (9am to 8pm) and Saturday (9am to 1pm).

Our services provide money advice to clients living in England and Wales via telephone and digital channels. Our service is free to clients struggling with debts and will offer a full range of support helping clients find a way forward with their debts. As households struggle with the cost of living crisis our services are essential and deliver impactful outcomes making a tangible difference to people’s lives.

This Is An Excellent Chance For Trainee Money Advisers To Receive Comprehensive Training To Develop Their Career In The Advice Sector, Achieving Competence As a Money Advice Caseworker Within 12-18 Months (attracting a Salary Increase To £30,686*). Successful Applicants Will Have

• At least 6 months experience of delivering excellent customer service in a regulated environment such as banking, insurance or a contact centre.
• Ability to work independently without close supervision and collaboratively as part of a team.
• Experience of listening and questioning with an ability to manage challenging situations.
  
  

A copy of the Job Pack giving full information about the role and our organisation can be found here.

Role

We value all our people and can offer a supportive culture within a charity setting that is committed to social justice. The above roles attract a rewarding remuneration package with excellent terms including:

• Flexible working week**
• Modern and comfortable City Centre location with free tea and coffee!
• Hybrid working (following reaching competence to work independently)
• Pension, Cycle to Work and Life Assurance Schemes
• Health Plan with 24/7 Employee Assistance Programme
• Generous holiday entitlement of 25 days per year (additional to bank holidays), rising to 30 with long service
• Infrequent evening/Saturday morning working on a rota-basis will be required We reserve the right to close vacancies early should we receive sufficient applications. If interested, please complete an application as early as possible. Interviews to be held: Tuesday 19 August 2025 (we may hold a second day of interviews on Thursday 21 August should they be required)
  
  

CAM is committed to being an inclusive organisation, we value diversity, promote equality and challenge discrimination. We want our teams to be representative of the diverse communities we serve, however you identify, or whatever background you bring with you, we welcome and encourage your application.