Trainee Lettings Negotiator

Anderson Recruitment Ltd; Gloucester; On-site; GBP 22,000 - 26,000; Full time

Job summary

An award-winning estate agency in Gloucester is seeking a full-time Lettings Office Administrator. Perfect for those new to the field, as full training will be provided. You will support the team by managing inquiries, conducting viewings, and ensuring excellent customer service. The role offers career progression opportunities and attractive benefits including annual leave and training support.

Benefits

22 days annual leave + bank holidays

Longevity of service rewards

Corporate team building days

Industry qualifications paid for

Pension schemes

Qualifications

• Passion for customer satisfaction and willingness to learn.
• No previous experience required as full training will be provided.
• Ability to handle multiple inquiries and tasks.

Responsibilities

• Handle enquiries via phone, email, and in-person.
• Book and conduct property viewings with prospective tenants.
• Support the team in meeting performance targets.

Skills

Customer service skills

Communication skills

Time management

Job description

Overview

We currently have a rare opportunity to join an award winning, dynamic estate agency client of ours! They have offices in Gloucestershire & Worcestershire and currently have a brand-new requirement for a full time Lettings Office Administrator to join their talented team in their Gloucester branch (free parking).

With customer satisfaction at the heart of what they do, they are looking for a driven and dedicated individual who will go in as a Trainee Negotiator with the view to progress up through the business.

If you are passionate about developing your career and would excel working within a supportive environment, then this could be the job for you! No previous experience is required as full training will be provided. You could be from the retail/leisure/hospitality industry looking to get into property and build a career.

The company believe that their staff are the core of the business and therefore ensure they have an environment where their team feels valued providing support towards training and development as well as benefits including:

• 22 days annual leave + bank holidays rising with years of service + your Birthday off
• Longevity of service rewards and bonus
• Corporate team building days and events
• Additional gifted annual leave during the month of your wedding & Enhanced Parental Leave
• Industry qualifications and membership fees paid for
• Clear progression paths for career development
• Cycle to work & Pension schemes

Responsibilities

• Handling enquiries via phone, email, walk-ins, and online portals
• Booking and conducting property viewings with prospective tenants
• Gathering and providing feedback to landlords and applicants
• Supporting the team in meeting performance targets
• Spotting opportunities to cross-sell services and help grow the business
• Assisting with administrative tasks and compliance checks to ensure smooth tenancies
• Delivering outstanding customer service at every stage of the letting process
• Updating internal systems and supporting management with reporting as needed

Hours

Hours: Monday – Friday 8.30am – 5.30pm (1 hour lunch break) + 2 Saturdays per month

Salary

Salary: Up to £26k per annum depending on experience + further earning potential through commission and bonuses