Trainee IT Support Engineer

TribePost Ltd; Glasgow; On-site; GBP 20,000 - 30,000; Full time

Job description

Red Mosquito are recruiting for a Trainee IT Support Engineer

Trainee IT Support Engineer

• Flexible Working,
• Online learning,
• Competitive salary with annual pay progression,
• Birthdays off,
• Free parking,
• Cash bonus schemes.

We are Red Mosquito Ltd; we are recruiting and we want you!

Red Mosquito are IT support specialists and managed service providers based at our Operations Centre in Glasgow. We’re in the business of providing top quality IT services driven by our passion for technology. Our team of experienced engineers operates throughout the UK doing the technical stuff so that our customers' IT systems run efficiently and seamlessly.

Our Service Desk team delivers technical support and consultancy to a wide range of SMEs, assisting with infrastructure, hardware and software issues. We deliver high quality support via phone, remote access and on-site.

We offer great opportunities for training & development, leading to career progression, with a chance to gain experience across a varied and challenging IT estate. As Trainee Engineer, you will report directly to the Service Delivery Manager.

As our Trainee IT Technician, you will be responsible for:

1. Daily maintenance and monitoring of key systems.
2. Imaging and preconfiguring desktops and laptops.
3. Completing internal auditing, processing new equipment and repairs.

You will actively support our service desk team with the following:

1. Providing technical support across a broad range of customers and ICT technologies.
2. Maintaining a consistent high degree of customer service for all IT support incidents and projects.
3. Accurately update/maintain our ticketing system, documentation and Service Level Agreements.

What we need from you:

1. Good understanding of IT technologies with ability to learn software configurations.
2. Ability to learn to troubleshoot, diagnose and remedy hardware and software problems.
3. Flexibility and willingness to work out of hours as required.
4. The ability to be a strong team player looking to thrive in a fast-paced environment.
5. Strong communication skills with customers and team members.
6. First class telephone manner, excellent written and spoken English.

If you feel you have the skills and experience to be successful in this role then apply today!