Trainee IT Support Engineer

SolveIT; Exeter; On-site; GBP 22,000 - 28,000; Full time

Job summary

A local IT Services company near Exeter is seeking a Trainee IT Support Engineer. This full-time, on-site role involves providing technical support, troubleshooting, and assisting with system administration. The ideal candidate will work closely with experienced professionals and have a willingness to learn new technologies.

Qualifications

• Skills in Technical Support and Help Desk Support.
• Basic knowledge of computer hardware and software.

Responsibilities

• Providing technical support and troubleshooting.
• Assisting users with IT queries and maintaining computer systems.

Skills

Technical Support

Troubleshooting

Communication

Teamwork

Education

Relevant certifications in Information Technology

Job description

Company Description

Solve-IT, located just outside Exeter in Devon, is a local Information Technology Services company with over 20 years of Managed IT Sevice Support experience. Our technical experts are fully qualified in their specialist fields and have practical experience in resolving common IT business problems. We provide, install, and maintain a range of desktops, laptops, and cloud services, bolstered with our latest suite of cyber security tools, to fit any budget or business activity. Our services cater to local, national, and international businesses, delivering high performance and tailored IT solutions through strong partnerships with third-party providers. We ensure cost-effective support services designed for business continuity.

Role Description

This is a full-time on-site role for a Trainee IT Support Engineer located in the Greater Exeter Area. The role involves providing technical support, troubleshooting, and assistance with system administration and help desk support. Day-to-day tasks include diagnosing and resolving hardware and software issues, maintaining computer systems, and assisting users with IT queries. The Trainee IT Support Engineer will work closely with experienced professionals to ensure seamless IT operations for various clients.

Qualifications

• Technical Support and Help Desk Support skills
• Information Technology and System Administration skills
• Troubleshooting and problem-solving abilities
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Basic knowledge of computer hardware and software
• Willingness to learn and adapt to new technologies
• Relevant certifications or coursework in Information Technology is a plus