Trainee IT Engineer

Scot JCB Ltd; Glasgow; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company in machinery distribution is seeking a Trainee IT Engineer in Glasgow. This role offers the chance to develop your IT career in a supportive environment, handling 1st line IT support and contributing to various IT projects. The ideal candidate will have a relevant IT qualification or experience, with strong communication and problem-solving skills.

Benefits

Free on-site parking

30 days annual leave, increasing with length of service

Health and wellbeing plan

Employee Assistance Programme

Access to high street discounts

Salary Exchange pension scheme

Life assurance of three times your annual salary

Employee referral programme

Qualifications

• At least 1 year of experience in an IT role, or a relevant IT qualification.
• Good knowledge of Windows 10 and Office applications.
• Basic understanding of IT networks, cloud technology, and computer security.

Responsibilities

• Handle 1st Line IT tickets.
• Set up new employee’s accounts and hardware.
• Assist with patching/updating employee endpoints.

Skills

Windows 10

Office applications

IT networks

Cloud technology

Computer security

Problem-solving

Communication

Education

Relevant IT qualification

Job description

This is a Permanent , Full Time vacancy that will close in a month at 23:59 BST .

The Vacancy

Scot JCB Group have a fantastic opportunity for a Trainee IT Engineer to join our team in Glasgow.

This role would suit someone looking to develop their IT career in a busy and growing team, with a passion for providing excellent service. The successful candidate will have at least 1 year of experience in an IT role or a relevant IT qualification.

Hours: Monday – Friday, 8.30am – 5pm based at our Dennistoun office.

Who are we?

The Scot JCB Group is made up of Scot JCB, Scot Agri, Stewart Plant Sales and SIA Compressors & Generators.

Scot JCB has been supplying and servicing JCB machinery throughout Scotland and the North of England for over 60 years. We sold our first machine in 1956 and have grown into a highly specialised machinery distribution company operating through a network of 15 depots from Fraserburgh in the North East of Scotland to Carnforth in Lancashire. Scot JCB is the largest JCB distributor in the UK and we pride ourselves on providing our customers with world class service.

Key Duties

• Handle 1st Line IT tickets.
• Set up new employee’s accounts and hardware.
• Deactivate ex-employees accounts and manage hardware recovery/reset.
• Develop IT knowledge articles and user guides for IT applications.
• Weekly stock checks.

Key Driver

Responsibilities

Effective Technology

• Allocate IT helpdesk tickets to the appropriate member of the IT dept within department SLA’s.
• Resolve 1st Line support tickets within department SLA’s.

Reliable Technology

• Ensure new employees have appropriate software accounts set up and provided to line manager +3 days before joining.
• Ensure new employees’ equipment is set up and delivered to dept, arriving +3 days before joining.
• Ensure employees leaving the business are de-activated from all accounts the day after they leave.
• Ensure devices assigned to leavers are returned to the IT dept for re-assignment no later than 10 working days after leaving.

Secure

Technology

• Assist with patching/updating employee endpoints.
• Assist with remediations detected by SOC or Senior IT Engineer.

Technology

• Participate in IT improvement projects and change requests.
• Keep knowledge up to date on latest advances in technology.

The ideal candidate will have:

• At least 1 year of experience in an IT role, or a relevant IT qualification
• Good knowledge of Windows 10 and Office applications
• A basic understanding of IT networks, cloud technology and computer security
• Good understanding of modern hardware including pcs, thin clients, mobile devices, and network infrastructure
• Ability to relate to non-IT staff in a productive way
• Strong problem-solving skills
• Excellent verbal and written communication skills
• Driven to learn and grow a career in IT

In return you will receive:

• A competitive salary, reviewed yearly
• Free on-site parking
• 30 days annual leave, increasing with length of service up to a total of 35 days
• The option to buy/sell up to 5 days annual leave per year
• Health and wellbeing plan - cashback for dentist, opticians, physio and more
• Employee Assistance Programme - free counselling and legal advice
• Access to high street discounts and savings through Perks
• Salary Exchange pension scheme
• Life assurance of three times your annual salary
• Employee referral programme

The Benefits

A competitive salary, reviewed yearly

Contributory pension scheme

Life assurance of three times your salary

30 days annual leave, increasing with length of service