Trainee HIU Engineer

Insite Energy Limited; London; On-site; GBP 28,000 - 33,000; Full time

Job summary

A leading company in the UK heat network sector is seeking a Trainee HIU Engineer responsible for installation and maintenance of heating equipment. The role offers comprehensive training and a pathway to becoming a Field Technical Engineer, with opportunities for professional growth and positive community impact.

Benefits

25 days holiday plus bank holidays and birthday leave

Employer pension contribution matched at 4%

Employee Assistance Programme

Paid days off for volunteering

Regular social events

Qualifications

• Minimum qualification of NVQ level 2 or equivalent in plumbing and heating required.
• Full driving licence essential, with no or low penalty points.
• Must have a positive attitude towards customer service and team collaboration.

Responsibilities

• Support installation and maintenance of HIUs, valves, and meters.
• Carry out post-installation service programs for residential properties.
• Problem solving on-site issues and liaising with clients and contractors.

Skills

Customer service excellence

Problem solving

Team collaboration

Positive attitude

Education

NVQ level 2 in plumbing and heating

Job description

About Insite

Established in 2009, Insite Energy is a dynamic, fast-growing company that provides services to heat network suppliers in the UK. The services provided include metering & billing of residential customers, the installation (and retrofit) of credit billed and pay-as-you-go equipment, and ongoing maintenance and management of the heat network schemes.

We pride ourselves on our commitment to working as one team to put the customer and client first, delivering a reliable, competitive, and professional service. We are tireless in our efforts to be the best at what we do, which is reflected in our Trustpilot rating. With just over 70 current employees, we are small but mighty, delivering more by working together.

At Insite Energy, we embrace diversity and inclusion. We value all backgrounds, identities, and experiences. We're committed to providing equal opportunities for all and offering reasonable adjustments to ensure accessibility and inclusivity throughout the application process and in the workplace.

About the role

As Trainee HIU Engineer you’ll support the installation, maintenance, and effective operation of heat network equipment (HIU’s, Valves, Meters, PAYG devices & metering systems) deployed within our client’s developments and their customers’ homes.

Much of this role includes working in the built environment on multi- million-pound construction schemes and in people’s homes.

Training and development opportunities available to progress to Field Technical Engineer.

Specific responsibilities include

• Heat Interface Unit (HIU) replacement, maintenance, and servicing (mainly in occupied homes).

• Mechanical Ventilation Heat Recovery (MVHR) maintenance and servicing.

• Fan Coil Unit (FCU) and cooling meter replacement, maintenance, and servicing.

• In property Heat and Cooling Meter servicing and Verifications.

• Problem solving and fault- finding issues on site and liaising with other trades and the main contractor.

• Liaise with & report to site staff (clients, principal contractors, consultants & heating / plumbing sub- contractors)

• Installation and maintenance of in property heating and cooling controls.

Support on-going Customer Services:

• Carry out post-installation upgrade / maintenance programmes on Insite equipment installed in residential properties, plant rooms and communal areas.

• Interaction with clients & customers on site at developments, representing Insite Energy in sometimes difficult situations where clients & residents may be unhappy to be without utilities due to faults.

• Maintaining personal equipment & stock of spares/consumables to a level ensuring continuity of service.

Location and working hours:

• Full-time position (37.5 hours per week).
• 7.5 hours per day between 08:00 and 20:00 - Monday to Friday.
• 1 hour unpaid lunch break each day.
• Primarily field based across London, with occasional UK wide travel requiring overnight stays.

Required skills and attributes:

• Minimum qualification of NVQ level 2, or equivalent, in plumbing and heating.
• Full driving licence essential, with no or low penalty points.
• Positive attitude towards providing customer service excellence in all aspects of work.
• Happy to work as an individual but contribute to the team goals, ethos and share best practice.

Benefits:

• Salary: £28,000 rising to £33,000 on completion of training
• Holiday Allowance: 25 days of holiday per year, plus English bank and public holidays, plus an additional day of Birthday leave.
• Pension Scheme: Employer pension contribution matched at 4%.
• Employee Assistance Programme (EAP): Free, confidential support available for personal and professional challenges.
• Corporate Social Responsibility (CSR) Programme: "DO RIGHT WITH INSITE" provides up to 2 paid days off per year for volunteering with company-led initiatives. Additional information can be viewed here
• Social Events: Regular company social events, including an annual Summer Party and Christmas Party.
• This benefits package offers a vibrant and supportive work environment, with opportunities for professional growth, work-life balance, and community engagement.

Our Values:

Community

Innovation

Excellence

Sustainability