Trainee Hiredesk Controller

South West Tool Hire Company Ltd; Exeter; On-site; GBP 21,000 - 27,000; Full time

Job summary

An established industry player is seeking a trainee Hire Desk Controller for their Exeter branch. This full-time, permanent position offers a great opportunity to develop your skills in a supportive environment. Responsibilities include managing customer enquiries, coordinating with yard staff, and ensuring accuracy in hire contracts. The ideal candidate will possess strong customer service skills, attention to detail, and a can-do attitude. With comprehensive training provided, this role is perfect for those looking to build a career in the hire industry while enjoying benefits such as 21 days holiday and a pension plan.

Benefits

21 days holiday per year

Pension

No bank holiday working

Qualifications

• Experience in a customer service role, preferably in hire/sales.
• IT literate and confident in using various systems.

Responsibilities

• Dealing with telephone enquiries and processing quotations.
• Liaising with yard staff to check stock availability.
• Ensuring accuracy of paperwork for hire contracts and orders.

Skills

Customer Service Experience

Telephone Communication Skills

IT Literacy

Attention to Detail

Organizational Skills

Job description

We are looking for a trainee Hire Desk Controller to join our team at our Exeter Branch.

Responsibilities include

• Dealing with telephone enquiries, receiving and processing quotations for hire and sale orders and collection requests.

• Liaising with yard staff and checkingavailability and utilisation of stock.

• Ensuring accuracy of all paperwork and all procedures for Hire contracts, purchase orders, stock transfers are adhered to.

• Assist with the planning of transport to ensure equipment is delivered and collected from customers in a timely manner.

• Working with the sales team to provide leads and new opportunities.

• Maintain good communication with customers, and communicate effectively with other colleagues, providing a helpful and friendly point of contact for all depot enquiries.

Skills/Experience Required

• Experience in a customer service role, preferable within a hire/sales environment.

• Good customer skills with an excellent telephone manner.

• IT Literate - confident in using various systems.

• Keen eye for attention to detail when completing daily tasks/paperwork.

• Excellent organisational skills and the ability to work within a small team

Our ideal applicant will be a team player with a great can-do attitude, Prior knowledge of the hire industry advantageous but full training in products will be provided for the right candidate.

Job Types: Full-time, Permanent

Pay: From £21,840 to £26,700 per year

Monday to Friday 08:00 to 17:00

No bank holiday working

21 days holiday per year, increasing with years served, (max 25 days per year)

Pension