Trainee Hearing Aid Dispenser - Swansea

Demant Polska; Swansea; On-site; GBP 24,000 - 38,000; Full time

Job summary

An established industry player is seeking apprentices for a Hearing Aid Dispenser Level 5 Apprenticeship. This unique role offers a chance to make a significant impact in healthcare by providing exceptional service to patients with hearing loss. Over a 14-month training period, you'll gain the necessary skills to register as a Hearing Aid Dispenser, with guaranteed employment upon qualification. With a competitive starting salary and additional benefits like a company car and health insurance, this opportunity is perfect for those passionate about helping others. Join a supportive team dedicated to improving lives through better hearing.

Benefits

Company car or car allowance

Pension

Private Health Insurance

Fully funded training

Employee Assistance Programme

Employee discounts

Long service awards

Qualifications

• Must have 4 GCSEs including Maths, English, and Science.
• Excellent communication and IT skills required.

Responsibilities

• Provide exceptional customer service and patient care.
• Carry out hearing assessments and sell appropriate hearing solutions.

Skills

Excellent communication skills

IT Skills (MS Office)

Commercial awareness

Empathy with patients

Education

4 GCSEs at grades 9-4 / A – C

Tools

MS Office

Job description

We are currently recruiting apprentices to join our Hearing Aid Dispenser Level 5 Apprenticeship. Successful completion of the 14-month apprenticeship will provide eligibility to register as a Hearing Aid Dispenser with the Health and Care Professions Council (HCPC) with guaranteed employment on registration.

With a starting salary of £24,230 (+ company car/car allowance after 35 weeks) and once qualified an OTE package of circa £55,000.

The start date for our next trainee programme is 14th July 2025.

What does a Hearing Aid Dispenser do?

As part of a unique and much sought after role in healthcare in the UK, you will:

• Provide exceptional customer service, advice and patient care.
• Carry out hearing assessments.
• Provide and sell the most appropriate hearing solutions.
• Support patients through the fitting and provide aftercare to ensure the best results possible.
• Work within HCPC standards of performance, conduct and ethics.
• Work in the heart of the community visiting patients in their own homes.

Minimum Requirements:

• 4 GCSEs at grades 9-4 / A – C which must include Maths, English and Science. You will need to provide your certificate on application.
• Excellent communication skills – a warm, friendly personality with the ability to empathise with patients with a hearing loss.
• Commerciality and be able to evidence working to targets. An essential requirement for success is providing best in class service, being able to work to targets and sell hearing aids.
• IT Skills – confident in the use of IT (MS Office) and an ability to learn new software.
• Hold a full UK driving licence – with access to a car for the initial 35 week training period.
• Be able to commit to 60 weeks of training starting 14th July – 2 x 10 week blocks being residential from Monday pm to Thursday pm in Buxton.
• You must reside in the location you are applying for or relocate by the start date.
• The role is subject to an enhanced DBS check.
• Please note that if English is not your first language you will need an IELTS Level 7 in speaking, writing and reading (with no level below 6.5).

As an apprentice HAD, you will receive:

• A basic starting salary of £24,230 (plus London weighting allowance in and around the M25).
• Increasing on HCPC registration to £37,500+ basic with Commission and Bonus (OTE £55k+).
• Company car or car allowance (from 35 weeks of employment).
• Pension.
• Private Health Insurance (free after 12m qualifying period).
• Fully funded training (including accommodation for residential elements of the course & meal allowance).
• Employee Assistance Programme.
• Plus other benefits including employee discounts for you and your family, supportive culture, long service awards.
• IiP Gold accredited company.

Closing Date: 25th April 2025 (our adverts may close sooner due to volume of applications).

Selection Process: Will involve online assessments, online and face to face interviews. Please let us know if you require any reasonable adjustments.

Training Start Date: 14th July 2025.

Hidden Hearing – About Us

We make a life-changing difference to people living with hearing loss and we do so through our exceptional colleagues.

Established in 1968, Hidden Hearing is dedicated to providing the highest standard of care possible, with more than 100,000 people trusting us to test and care for their hearing every year. We are owned by Demant, a global, world-leading hearing healthcare and technology group.

About Audika Group

The Audika Group is the hearing care division of Demant and we are one of the world's leading hearing care retailers with more than 3,500 clinics in 25 markets.

Who we are

Hidden Hearing belongs to Audika Group which is the Hearing Care division of Demant and one of the world’s leading hearing care retailers. Our team includes audiologists, managers, front-desk staff, and many other global and local functions.

So, if you are ready to make a career out of helping people love their ears, we would love to hear from you.