Trainee Hearing Aid Dispenser - Aberdeen

Demant Polska; Aberdeen City; On-site; GBP 24,000 - 38,000; Full time

Job summary

Join a forward-thinking company as a Hearing Aid Dispenser Apprentice, where you'll make a life-changing difference to individuals with hearing loss. This exciting role offers the opportunity to provide exceptional customer service, conduct hearing assessments, and deliver personalized care to patients. With a supportive culture and extensive training, you'll gain the skills needed to excel in the healthcare field. Enjoy a competitive starting salary, a company car after 35 weeks, and the potential to earn over £55,000 once qualified. If you're passionate about helping others and eager to learn, this apprenticeship is the perfect opportunity for you.

Benefits

Company car or car allowance

Pension

Private Health Insurance

Fully funded training

Employee Assistance Programme

Employee discounts

Supportive culture

Long service awards

Qualifications

• Must have excellent communication skills and a warm personality.
• IT skills required, particularly in MS Office.

Responsibilities

• Provide exceptional customer service and patient care.
• Carry out hearing assessments and support patients with fitting.

Skills

Excellent communication skills

IT Skills (MS Office)

Commerciality and target achievement

Education

4 GCSEs at grades 9-4 / A – C including Maths, English and Science

Job description

We are currently recruiting apprentices to join our Hearing Aid Dispenser Level 5 Apprenticeship. Successful completion of the 14-month apprenticeship will provide eligibility to register as a Hearing Aid Dispenser with the Health and Care Professions Council (HCPC) with guaranteed employment on registration.

With a starting salary of £24,230 (+ company car/car allowance after 35 weeks) and once qualified an OTE package of circa £55,000.

The start date for our next trainee programme is 14th July 2025.

What does a Hearing Aid Dispenser do?

As part of a unique and much sought after role in healthcare in the UK, you will:

• Provide exceptional customer service, advice and patient care.
• Carry out hearing assessments.
• Provide and sell the most appropriate hearing solutions.
• Support patients through the fitting and provide aftercare to ensure the best results possible.
• Work within HCPC standards of performance, conduct and ethics.
• Work in the heart of the community visiting patients in their own homes.

Minimum Requirements:

• 4 GCSEs at grades 9-4 / A – C which must include Maths, English and Science. You will need to provide your certificate on application.
• Excellent communication skills – a warm, friendly personality with the ability to empathise with patients with a hearing loss.
• Commerciality and be able to evidence working to targets. An essential requirement for success is providing best in class service, being able to work to targets and sell hearing aids.
• IT Skills – confident in the use of IT (MS Office) and an ability to learn new software.
• Hold a full UK driving licence – with access to a car for the initial 35 week training period.
• Be able to commit to 60 weeks of training starting 14th July – 2 x 10 week blocks being residential from Monday pm to Thursday pm in Buxton.
• You must reside in the location you are applying for or relocate by the start date.
• The role is subject to an enhanced DBS check.
• Please note that if English is not your first language, you will need an IELTS Level 7 in speaking, writing and reading (with no level below 6.5).

As an apprentice HAD, you will receive:

• A basic starting salary of £24,230 (plus London weighting allowance in and around the M25).
• Increasing on HCPC registration to £37,500+ basic with Commission and Bonus (OTE £55k+).
• Company car or car allowance (from 35 weeks of employment).
• Pension.
• Private Health Insurance (free after 12m qualifying period).
• Fully funded training (including accommodation for residential elements of the course & meal allowance).
• Employee Assistance Programme.
• Plus other benefits including employee discounts for you and your family, supportive culture, long service awards.
• IiP Gold accredited company.

Closing Date – 25th April 2025 (our adverts may close sooner due to volume of applications).

Selection Process – Will involve online assessments, online and face to face interviews. Please let us know if you require any reasonable adjustments.

Training Start Date – 14th July 2025.

Hidden Hearing – About Us

We make a life-changing difference to people living with hearing loss and we do so through our exceptional colleagues.

Established in 1968, Hidden Hearing is dedicated to providing the highest standard of care possible, with more than 100,000 people trusting us to test and care for their hearing every year. We are owned by Demant, a global, world-leading hearing healthcare and technology group and together we embrace 4 core values; we are team players, we create trust, we apply a can-do attitude, and we create innovative solutions.

We employ over 650 people in the UK, including almost 240 fully qualified Hearing Aid Dispensers. It is often said that being part of the Hidden Hearing team feels like working with family and friends, as we pride ourselves on our down to earth, supportive culture. We care about every member of our team. In fact, we became the first dedicated hearing retailer to be recognised as a member of Investors in People over 15 years ago and in 2023 we were awarded IiP Gold standard.

There are ongoing training and development opportunities to grow and progress with us so that you become the very best you can be.