Trainee Guest Services Advisor (Fixed-Term Contract)

Fred. Olsen Cruise Lines - Shore Based; Ipswich; On-site; GBP 22,000 - 25,000; Full time

Job summary

Join a family-run cruise line as a Trainee Guest Services Advisor in Ipswich. This full-time role involves providing customer service and support for cruise-related queries, with comprehensive training provided. Enjoy a fixed-term contract, various employee benefits, and the chance to be part of a team dedicated to exceptional service.

Benefits

BUPA medical

Life Assurance

Discounted holidays and cruises

Retail discounts

Cash back incentives

Qualifications

• Educated to GCSE-level or equivalent, with a C or 4 in Maths and English.
• Personable with excellent communication skills.
• Highly customer focused and able to deliver exceptional customer service.

Responsibilities

• Handling inbound and outbound calls, providing accurate information about cruises.
• Dealing with enquiries received via email, post, and social media.
• Processing cruise documentation and completing administrative duties.

Skills

Communication skills

Customer focus

Organizational skills

Education

GCSE-level or equivalent

Job description

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Trainee Guest Services Advisor (Fixed-Term Contract), Ipswich

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Client:

Fred. Olsen Cruise Lines - Shore Based

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

a5c88b2facf2

Job Views:

3

Posted:

29.06.2025

Expiry Date:

13.08.2025

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Job Description:

Fred. Olsen Cruise Lines is a family-run business that has been offering exceptional cruise experiences for over 170 years. With a fleet of ships that provide intimate, friendly, and immersive voyages, we are committed to delivering world-class service with a personal touch. Join us and be part of a proud heritage that is all about making lasting memories for our guests.

As we continue to grow, we are now strengthening our Guest Services team with a Trainee Guest Services Advisor in our Ipswich Head Office on a 6-month Fixed-Term Contract.

The day-to-day duties for this role include:

• Handling both inbound and outbound calls, providing accurate information about our cruises.
• Dealing with enquiries that come into team, via email, post, social media and/or other teams.
• Chasing mandatory guest information, ensuring accurate information is inputted to enable documentation to be released.
• Accurately processing cruise documentation and carrying out a variety of other administrative duties.

As the successful candidate, you will be:

• Ideally from a customer service, administration or call centre background (travel experience is not essential).
• Educated to GCSE-level or equivalent, with a C or 4 in Maths and English.
• Personable with excellent communication skills and a polite telephone manner.
• Highly customer focused and able to deliver exceptional customer service.
• Excellent at organising a busy workload.

You will commence as a Trainee Guest Services Advisor and receive an initial 4-6 weeks of training. During this time, you will work closely with our Training and Development team, who will provide full product training covering the systems we use and the Fred. Olsen products to help you have all the knowledge you need to achieve your best.

This is a temporary, full-time role, working 35 hours a week, Monday to Friday and 1 in 3 Saturdays. A day off in the week will be rewarded when a Saturday is worked.

Fred. Olsen Cruise Lines offer a wide range of benefits including BUPA medical, Life Assurance, enhanced maternity and paternity pay, discounted holidays and cruises, plus retail discounts and cash back incentives through our MyBenefits scheme. Attached to this advert you will find a full job description and details of our Company benefits on offer.

Our Values:

• We are caring - “We trust and care for each other, our guests and our environment”
• We are positive - “We live and share a positive attitude”
• We are real - “We are always ourselves and respect others”
• We are a team - “We are more than a team; we are a family”

As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

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Created on 29/06/2025 by TN United Kingdom