Trainee First Response Technician

Trinity Claims; Redditch; On-site; GBP 24,000 - 25,000; Full time

Job summary

A restoration services company based in Redditch is seeking a Trainee First Response Technician. This entry-level role offers hands-on training in water, fire, and accidental damage restoration while focusing on delivering excellent customer service. The position is ideal for individuals eager to learn in a supportive team environment, with a basic salary ranging from GBP 24,000 to 25,000 plus benefits.

Benefits

25 days annual leave plus statutory holidays

Discretionary performance-related bonus

Life insurance cover

Enhanced company pension scheme

Employee awards

Refer a Friend scheme

Extra holiday for birthday

Paid volunteering day

Training and development opportunities

Social events

Qualifications

• Driven and eager to learn individual with a customer-focused attitude.
• Basic knowledge of damage restoration is a plus.
• Ability to maintain health and safety standards.

Responsibilities

• Assist with cleaning, drying, and sanitising tasks.
• Help monitor and install drying equipment on-site.
• Participate in assessments and documentation.
• Work closely with the team to ensure quality service.
• Provide excellent customer service.

Skills

Excellent spoken and written communication skills

Customer service orientation

Teamwork and pressure management

Basic computer knowledge

Strong administrative skills

Clean driving license

Previous experience in damage restoration

Familiarity with insurance claims process

Job description

Are you ready to start your career in damage restoration?
At Trinity First Response, we are looking for a motivated and enthusiastic individual to join our team as a Trainee First Response Technician. This exciting entry-level opportunity will give you the chance to learn and grow in a fast-paced, dynamic environment, assisting with water, fire, and accidental damage restoration projects.

What will you be doing?
As a Trainee First Response Technician, you'll play a vital role in supporting our experienced team with the restoration of properties damaged by fire, water, or other accidental damage. Your responsibilities will include:

Assisting with cleaning, drying, and sanitising tasks following water or fire damage.
Helping to monitor and install drying equipment on-site.
Participating in assessments and reporting, ensuring that all necessary documents, photographs, and communications are accurately recorded.
Working closely with our First Response Technicians and Team Leaders to ensure timely and high-quality service delivery.
Maintaining health and safety standards at all times.
Providing excellent customer service to policyholders and other relevant parties.

What we're looking for:
We want someone who is driven, customer-focused, and eager to learn. The ideal candidate will have:

Excellent spoken and written communication skills.
A passion for delivering outstanding customer service.
The ability to work effectively within a team and under pressure.
Basic computer knowledge and strong administrative skills.
A full, clean driving license with no more than 3 points.
Previous experience in damage restoration (preferable but not essential).
Familiarity with the insurance claims process (desirable but not essential).

In return, we can offer you:

Basic Salary GBP24,000-25,000 (DOE), as well as market leading benefits.

25 days Annual leave plus statutory holidays
Discretionary performance related bonus
Life insurance cover
Enhanced company pension scheme
Employee of the month & employee of the year awards
Refer a Friend scheme
An extra day's holiday for your birthday
Paid volunteering/charity day a year
Support in your development and wellbeing, including an Employee Assistance Program (EAP)
Eye test vouchers
Training and development opportunities at all levels through Trinity Academy and Apprenticeship programs
Social events

If you're proactive, customer-focused, and thrive in a fast-paced environment, apply today to join our dynamic team!

Application deadline: this position will remain open until we have found the right person for the job.

We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted.

Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.