Trainee Field Service Engineer

ZipRecruiter; City of Edinburgh; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A leading technology service provider is seeking a Trainee Field Service Engineer to support and maintain devices across client sites. This role offers full training with a focus on developing customer service skills. Benefits include flexible working options, generous holiday allowance, and career progression opportunities. Ideal for self-motivated individuals looking to grow their technical knowledge in a supportive environment.

Benefits

Flexible working options

33 days holiday

Pension scheme

Life assurance 4 x salary

Employee Assistance Programme

Discounted Gym Membership

Mobile phone discounts

Qualifications

• Technical qualification or relevant technical experience required.
• Professional communication skills with customers.
• Logical approach to problem-solving.

Responsibilities

• Respond to repair requests for business equipment.
• Monitor devices for faults and consumables.
• Diagnose and resolve faults through adjustments or part replacements.
• Conduct preventative maintenance and installations.
• Use systems to record activity and report progress.

Skills

IT savvy

Confident communicator

Logical problem solver

Ability to multitask

Self-motivated

Education

Technical qualification or experience

Job description

Overview

ABOUT US: With 30 years of industry expertise, Apogee supports organisations of all sizes and sectors by streamlining their IT needs through a single point of contact. As an independent subsidiary of HP Inc, we are part of one of the world’s leading technology companies, with access to the latest innovations supported by our market leading service operations.

Our core values are Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility. We prioritise ethical business practices and foster relationships. Our culture allows you to innovate and develop your career with the support of an expanding corporate and progressive organisation. We are looking for inspiring and pioneering individuals who want to make a difference in their careers as well as in the world around them.

We are proud of our employees, who are at the heart of what we do. If you join us, opportunities are endless. Apogee Corporation is an Equal Opportunity Employer committed to an inclusive environment where every unique perspective is valued and celebrated. We value diverse voices across expression, disabilities, and beliefs, because our collective strength lies in our individuality. Please bring your whole self to Apogee.

Please take the time to look at our Trustpilot reviews. We have been awarded “Customer Experience Foundation Membership” showing our commitment to excellent customer service.

We actively support work-life balance and encourage candidates to share any flexibility requirements, which we will accommodate where possible within the needs of the role and the business. If flexibility is important to you, please include this information in the salary section of your application. If you have a health condition and require reasonable adjustments during the application or recruitment process, please contact us.

Job Details

We are looking for a motivated and technically minded individual to join our Engineering team as a Trainee Field Service Engineer. You will become one of Apogee’s front-line representatives, learning to support and maintain devices across client sites, ensuring we deliver exceptional service every time. You will receive full training and coaching, including a dedicated induction programme in Lincoln (with all travel and accommodation expenses covered), to give you the skills and confidence to succeed. This role will pay minimum wage plus a bonus scheme and a car, with progression in the future. This role is fully remote at client sites; attendance at our offices is required periodically for team meetings and training.

What You Will Be Doing

• Respond to customer service requests for the repair of business equipment
• Monitor devices proactively for faults and consumable requirements
• Diagnose and resolve faults through cleaning, adjustment or part replacement
• Carry out preventative maintenance and installations
• Use Apogee and client systems to record activity and report on progress
• Liaise with customers and internal teams to maximise satisfaction
• Manage onsite stock of spare parts and consumables
• Provide guidance to customers on how to get the most from their equipment

A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break.

Qualifications and Skills

• IT savvy, with either a technical qualification or some technical experience
• A confident communicator, professional and courteous with customers
• A logical problem solver who can follow procedures and think ahead
• Able to work under pressure, multitask and manage time effectively
• Self-motivated, flexible and eager to learn new skills
• You should share our values – bringing passion to your work, respecting others, acting with integrity, and embracing change

Benefits

• Flexible working options
• 33 days holiday including bank holidays
• Holiday purchase scheme
• Enhanced family friendly benefits (maternity, adoption, paternity and IVF)
• 2 paid days off per year for voluntary work
• Staff Reward Scheme
• Pension scheme
• Life assurance 4 x salary
• Sponsorship for professional development and memberships
• Employee Assistance Programme, including access to a virtual GP and financial wellbeing support
• Mental health first aider support programme
• Cycle2work scheme
• Discounted Gym Membership
• Eye care voucher scheme
• Free flu vaccinations
• Employee social events and recognition activities throughout the year
• HP Employee discount programmes
• Mobile phone discounts
• Apogee Corporation is dedicated to fostering a diverse and inclusive workplace and is proud to be an equal opportunity employer. We welcome applicants from all backgrounds and are open to discussing flexible working arrangements.