Trainee Field Service Engineer

ZEISS Group; Cambridge; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An internationally leading technology company is seeking a Trainee Field Service Engineer to provide technical services and support for medical technology equipment. This role involves diagnosing complex technical issues, performing installations, and ensuring customer satisfaction. With extensive travel required, you will gain valuable experience in a dynamic environment. The company offers a supportive culture with benefits like hybrid working, generous holiday, and professional development opportunities. Join a team that values empathy, passion, and commitment to excellence.

Benefits

25 days paid holiday

Company Sick Pay

Standard Life Pension

Bupa Healthcare

Family-Friendly Policies

Agile/Hybrid working

Flexitime

Discretionary Pay review

Qualifications

• Completed technical apprenticeship or HNC in relevant field.
• Full UK Driving Licence required.

Responsibilities

• Train in repair, installation, and servicing of medical technology equipment.
• Diagnose and resolve technical issues related to equipment and software.
• Provide remote troubleshooting and repair services.

Skills

Technical Issue Resolution

Customer Engagement

Technical Expertise Development

Stock Management

Education

Technical Apprenticeship

HNC or higher in Electronics

HNC or higher in Engineering

HNC or higher in IT

HNC or higher in Scientific Qualification

Job description

Trainee Field Service Engineer Location: Central London - Home-based with extensive travel required for on-site service and repairs. Do you want to take on a new challenge? Welcome to ZEISS. ZEISS is an internationally leading technology company operating in the optics and optoelectronics industries. ZEISS is shaping technological progress and through its solutions is extending the horizon of the world of optics and associated areas.

ZEISS consists of four segments: Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology and Consumer Markets. Principal Purpose Currently training to become a Field Service Engineer (FSE), providing technical services and support for medical technology equipment and software solutions. Capable of diagnosing and resolving complex technical issues, with a strong focus on customer satisfaction and meeting their requirements and expectations. Key Responsibilities

• Repair, Installation & Service: Train in the repair, installation, and servicing of medical technology equipment and associated software solutions.
• Technical Issue Resolution: Accurately diagnose and resolve technical issues related to equipment, software applications, IT networks, servers, and cloud-based technologies.
• Remote Support: Provide remote troubleshooting and repair services, ensuring quick and efficient issue resolution.
• Lifecycle Management: Support product and solution lifecycle management, from site surveys to decommissioning and disposal.
• Product & Software Modifications: Implement product updates, modifications, and regulatory updates (FCA’s).
• Technical Expertise Development: Gain advanced knowledge and understanding of products and solutions through training and practical experience.
• Travel & Efficiency: Willingness to travel and stay away from home to ensure efficient service delivery.
• Collaboration with 2nd-Level Support: Communicate effectively with second-level support teams to report and resolve technical issues, sharing knowledge with engineers to improve service efficiency.
• Stock Management: Effectively manage car boot stock to reduce Mean Time to Repair (MTTR) and improve First Time Fix Rate (FTFR).
• Customer Engagement: Maintain high levels of customer engagement, manage expectations, and promote service offerings, ensuring effective communication at all levels.
• Brand Representation: Act as a brand ambassador, embodying professionalism and delivering exceptional service.

Requirements:

• Technical Apprenticeship (completed) or HNC or higher in technical qualification such as electronics, engineering, IT, or scientific qualification.
• Full UK Driving Licence
• Permitted to work throughout UK and Ireland; able to travel to Germany and USA for training.

Benefits:

• 25 days paid holiday plus bank holidays per annum plus Christmas closure. Additional days are given for long service.
• Company Sick Pay.
• Standard Life Pension (Salary Sacrifice Scheme) – Employer’s Contribution is 8.5% of basic salary.
• Bupa Healthcare plus Medicash Level 1 benefit immediately at joining (mandatory benefit). The company pays for single membership and members can add families.
• Family-Friendly Policies.
• Agile/Hybrid working for applicable roles.
• Flexitime for applicable roles.
• Discretionary Pay review

We want you! With motivation and passion, you’ll fit right in at ZEISS! We’re looking for people who are empathetic and passionate, who are committed to achieving their goals, and who get excited about challenging topics. People who deliver top performance and push the limits of what’s possible. Who always strive to develop, accept responsibility, and take society into the future. If you want to make a difference in return for great employee benefits and career development opportunities then get in touch!

Your ZEISS Recruiting Team:

Abigail Hannaby, Ila Thompson, James Lawn, Kate Benyon, Natarlee Lawrence, Suya Rolph