Trainee Field Service Engineer

TXP Technology x People

Birmingham

On-site

GBP 27,000 - 28,000

Full time

8 days ago

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Benefits offered by this job

Salary £27,377–£28,352 per year

Commission + overtime opportunities

Fully equipped company van + fuel card

20 days holiday + bank holidays to 25

Career progression within 12 months

Job summary

Hotpoint is seeking a Trainee Field Service Engineer to train and qualify for on-site appliance repair work. You will visit customers’ homes, diagnose and fix household appliances, and provide outstanding customer service while handling tools and parts stock.

No experience is required—full training is provided, including classroom, shadowing, and on-the-job learning. A company van, commission opportunities, and progression within 12 months support your career path.

Qualifications

Customer service mindset and a hands-on problem-solving approach.
Interest in electrics, mechanics or hands-on troubleshooting.
Must hold a full UK manual driving licence.
Physically able to move and lift appliances.
Eligible to work in the UK.
No prior field engineering experience required, just a positive attitude and willingness to learn.

Responsibilities

Drive your own Hotpoint van to customer appointments.
Diagnose and repair household appliances such as tumble dryers, cookers and washing machines.
Provide high-quality customer service on every visit.
Manage tools and spare parts stock efficiently.
Promote Hotpoint products to customers.

Skills

Customer service

Problem solving

Driving license (UK)

Job description

Start Your Career as a Trainee Field Service Engineer with Hotpoint

Are you ready to launch a hands‑on career with one of the UK's most trusted appliance brands? Hotpoint is offering an exciting opportunity to train and qualify as a Trainee Field Service Engineer. No experience? No problem - we'll give you all the training you need to succeed!

If you enjoy fixing things, love working with your hands, and want a job where every day is different, this could be the perfect fit for you.

About the Role

As a Trainee Field Service Engineer, you'll be out on the road, visiting customers' homes to diagnose and repair household appliances. You'll be the friendly face of Hotpoint, helping people get their appliances back up and running.

What you'll be doing:

Driving your own Hotpoint van to customer appointments
Diagnosing and repairing appliances like tumble dryers, electrical cookers, washing machines
Providing top‑notch customer service
Managing your tools and spare parts stock
Promoting our trusted Hotpoint products

Your Training Journey

We'll fully support you from day one with a blend of classroom learning, hands‑on experience, and on-the-job training:

Welcome Induction (2 days) - Meet your team, collect your equipment, and learn key safety info
Shadowing - Join an experienced engineer on the road to see the job in action
Phase 1 Training (2 weeks) - Technical training at our specialist centre in Peterborough
On-the-Job Learning (6 - 9 months) - Build your skills with real customers
Phase 2 Training (1 week) - Level up your knowledge learning another appliance

What You'll Need

We're looking for people who are:

Passionate about customer service
Interested in electrics, mechanics, or hands‑on problem‑solving
Hold a full UK manual driving licence
Physically fit - able to move and lift appliances
Eligible to work in the UK
No previous field engineering experience is required - just a great attitude and a willingness to learn!

What's In It for You?

Pay: £27,377 - £28,352 per year (daily rate equivalent via umbrella company)
Bonuses: Commission + overtime opportunities
Vehicle: Fully equipped company van + fuel card
Time Off: 20 days holiday + bank holidays increasing to 25 days once permanent
Progression: The chance to move into a permanent role within 12 months with even more rewards

Why Choose Hotpoint?