Trainee Field Service Engineer

TXP Technology x People; Stoke-on-Trent; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

Company van

Fuel card

Career progression

Job summary

Hotpoint is offering a Trainee Field Service Engineer program across the UK, giving hands-on training from day one. You’ll travel to customers’ homes to diagnose and repair appliances, becoming the friendly face who keeps households running.

No prior experience required—just a can-do attitude and a full UK manual driving licence. You’ll receive comprehensive induction, shadowing, and on‑the‑job learning, with a pathway to a permanent role within 12 months, plus a company van and fuel card.

Qualifications

• Passionate about customer service.
• Interested in electrics, mechanics, or hands-on problem-solving.
• Hold a full UK manual driving licence.
• Eligible to work in the UK.
• No previous field engineering experience required.

Responsibilities

• Drive your own Hotpoint van to customer appointments.
• Diagnose and repair appliances like tumble dryers, electrical cookers, washing machines.
• Provide top-notch customer service.
• Manage your tools and spare parts stock.
• Promote our trusted Hotpoint products.

Skills

Customer service

Problem solving

Driving licence

Job description

Start Your Career as a Trainee Field Service Engineer with Hotpoint

Are you ready to launch a hands-on career with one of the UK's most trusted appliance brands? Hotpoint is offering an exciting opportunity to train and qualify as a Trainee Field Service Engineer. No experience? No problem - we'll give you all the training you need to succeed!

If you enjoy fixing things, love working with your hands, and want a job where every day is different, this could be the perfect fit for you.

About the Role

As a Trainee Field Service Engineer, you'll be out on the road, visiting customers' homes to diagnose and repair household appliances. You'll be the friendly face of Hotpoint, helping people get their appliances back up and running.

What you'll be doing:

• Driving your own Hotpoint van to customer appointments
• Diagnosing and repairing appliances like tumble dryers, electrical cookers, washing machines
• Providing top-notch customer service
• Managing your tools and spare parts stock
• Promoting our trusted Hotpoint products

Your Training Journey

We'll fully support you from day one with a blend of classroom learning, hands-on experience, and on-the-job training:

• Welcome Induction (2 days) - Meet your team, collect your equipment, and learn key safety info
• Shadowing - Join an experienced engineer on the road to see the job in action
• Phase 1 Training (2 weeks) - Technical training at our specialist centre in Peterborough
• On-the-Job Learning (6 - 9 months) - Build your skills with real customers
• Phase 2 Training (1 week) - Level up your knowledge learning another appliance

What You'll Need

We're looking for people who are:

• Passionate about customer service
• Interested in electrics, mechanics, or hands-on problem-solving
• Hold a full UK manual driving licence
• Physically fit - able to move and lift appliances
• Eligible to work in the UK
• No previous field engineering experience is required - just a great attitude and a willingness to learn!

What's In It for You?

• Pay: £27,377 - £28,352 per year (daily rate equivalent via umbrella company)
• Bonuses: Commission + overtime opportunities
• Vehicle: Fully equipped company van + fuel card
• Time Off: 20 days holiday + bank holidays increasing to 25 days once permanent
• Progression: The chance to move into a permanent role within 12 months with even more rewards

Why Choose Hotpoint?

• Learn from the best with industry-leading training
• Join a globally respected brand trusted by millions
• Enjoy a secure career path with opportunities to grow
• Be part of a team that values skill, effort, and dedication

This is more than just a job - it's the start of a long-term career where you'll learn new skills, meet great people, and be proud of what you do.