Trainee Field Service Engineer

TXP; Basingstoke; On-site; GBP 27,000 - 28,000; Full time

Job summary

A global leader in household appliances is seeking a Trainee Field Service Engineer. This role involves diagnosing and repairing appliances, providing top-notch customer service, and participating in extensive training programs. Candidates should have a passion for mechanics, a UK driving licence, and be physically fit. This position offers a starting pay of £27,000 with potential increases, a company van, and numerous employee benefits.

Benefits

Commission

Overtime pay

20 days holiday + bank holidays

Company van and fuel card

Access to Perkbox for discounts

First-class training

Qualifications

• Passion for customer service with energy and attention to detail.
• Full manual UK driving licence and the right to work in the UK.
• Love for mechanical or electrical work (experience is a bonus).
• Physical fitness to handle heavy appliances.

Responsibilities

• Drive company van to customers’ homes.
• Diagnose, repair, and test household appliances.
• Deliver excellent customer service.
• Organize tools and stock for efficiency.
• Promote Hotpoint’s products.

Skills

Customer service

Mechanical skills

Electrical skills

Physical fitness

Job description

Overview

Ignite Your Future as a Trainee Field Service Engineer with Hotpoint!

Hotpoint, a global leader in household appliances, offers a chance to train, qualify, and work as a Trainee Field Service Engineer. If you are passionate about learning, enjoy working with your hands, and welcome new challenges, this opportunity is for you.

What’s the Role About?

This role is ideal for someone who loves mechanics and electrics, from gadgets to engines, enjoys being on the road, and thrives in customer-facing environments. The Academy provides hands-on training combining workshops, classroom sessions, and real-world practice to prepare you to tackle household appliance issues like a pro.

• Drive your own Hotpoint van to customers’ homes
• Diagnose, repair, and test appliances to restore them to working order
• Deliver excellent customer service
• Keep tools and stock organized and ready to go
• Promote Hotpoint’s products

What It Takes to Join Our Team

• A passion for great customer service with energy and attention to detail
• A full manual UK driving licence and the right to work in the UK
• A love for mechanical, electrical, or engineering work (experience is a bonus)
• Physical fitness to handle heavy appliances

What’s in It for You?

• Pay: £27,000 increasing to £28,000 after 6 months (daily rate equivalent paid via an Umbrella company) + commission + overtime
• A fully equipped company van and fuel card
• 20 days holiday + bank holidays
• Access to Perkbox for discounts and more
• First-class training to start a new career
• Opportunity to land a permanent role with further perks and benefits

Training: Your Roadmap to Success

Our Academy provides structured support:

• 2-Day Induction at HQ with kit, safety basics, and team introductions
• Shadow an Expert on the road to observe real-world work
• Phase 1 Training: 3 weeks at our training centre
• On-the-Job Practice: up to 6 months to build real-world skills
• Phase 2 Training: 2 weeks to unlock a new skill

Why Hotpoint?

• World-class training from expert engineers and trainers
• Clear progression path with opportunities to grow
• Security of working with a trusted global brand
• Rewards while doing work you love

Apply

Join the Hotpoint family and start your journey to become a fully qualified Field Service Engineer with Hotpoint.