Trainee Estate Agent Customer Service and Call Centre · Exchange Quay Manchester

Leaders Romans Group; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Trainee Estate Agent in Manchester. This exciting role offers tailored training and development programs, allowing you to grow your career in a supportive environment. You will be the point of contact for clients, ensuring high-quality service and promoting additional services. With a focus on excellence, this company provides opportunities for career advancement and a competitive salary structure. If you're motivated and eager to succeed in the real estate industry, this is the perfect opportunity for you.

Benefits

Competitive salary and commission structure

Quarterly and annual awards

Salary sacrifice pension scheme

Generous holiday allowance

Qualifications

• Outstanding communication and interpersonal skills are essential.
• Excellent time management and organizational skills required.

Responsibilities

• Contact clients to discuss opportunities offered by the company.
• Provide excellent customer service and build rapport with clients.

Skills

Communication Skills

Interpersonal Skills

Time Management

Organizational Skills

Education

Grade C at GCSE level in English Language

Job description

Job Title: Trainee Estate Agent

Location: Manchester

Brand: LRG

Salary: Base and Commission

Hours: Monday - Friday 9:00am - 5:30pm

About LRG

LRG is an award-winning national property company experiencing exciting growth. We offer tailored training and development programmes at all levels. With over 200 branches across England and Wales, we are committed to excellence and delivering outstanding customer experiences. We invest in our people, providing opportunities for driven individuals to achieve their career goals within the company.

Job Summary

Reporting to the Team Leader, we are seeking a Customer Service Advisor to join our dedicated team in Manchester. You will ensure our customers receive high-quality service and support, acting as a point of contact for inquiries, booking appointments, and promoting our additional services.

Key Responsibilities

1. Contact previous and current clients to discuss opportunities offered by LRG
2. Provide excellent customer service and build rapport with clients
3. Process online applications and convert them into appointments/leads for branches
4. Promote products and services, identifying upselling or cross-selling opportunities
5. Achieve KPIs set by managers

Candidate Requirements

1. Outstanding communication and interpersonal skills
2. Excellent time management and organizational skills
3. Ability to educate customers on LRG's services
4. Grade C at GCSE level in English Language or equivalent
5. Highly motivated and career-oriented

What We Offer

1. Opportunities for career growth and advancement
2. Market-leading training and ongoing professional development
3. Supportive, collaborative team environment

Benefits

1. Competitive salary and commission structure
2. Quarterly and annual awards
3. Salary sacrifice pension scheme
4. Generous holiday allowance, increasing with service (up to an additional 5 days per year)

LRG is an equal opportunities employer. We welcome candidates from all backgrounds who share our commitment to excellence in the real estate industry.

Note: LRG manages its recruitment directly. We do not engage recruitment agencies or accept unsolicited CVs from them.