Trainee Desktop Support Analyst

Société Générale Assurances; London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Join Société Générale as a Trainee Desktop Support Analyst in London and contribute to our dynamic IT team on a digital transformation journey. This role offers the opportunity to provide technical support, manage incidents, and enhance the user experience in a collaborative environment. Successful candidates will possess a degree-level education, excellent communication skills, and a passion for customer service. Embrace a culture focused on impact, collaboration, and continuous learning.

Qualifications

• Candidate must have a degree-level education and 5 A-C grades including Maths and English.
• Minimum of 1 year in customer service and up to 1 year in 1st/2nd line support.
• Essential technical skills include understanding Windows infrastructure and troubleshooting Windows 10.

Responsibilities

• Provide remote and in-person technical support for Digital Workplace services.
• Maintain high customer service standards and achieve timely incident closure.
• Manage support cases and assist users with hardware/software problems.

Skills

Windows infrastructure

Windows 10 troubleshooting

Office 365 applications

PC hardware setup

Communication skills

Customer-focused mindset

Education

Degree-level education

5 A-C grades including Maths and English

Job description

Trainee Desktop Support Analyst

Others Trainee London, United Kingdom Hybrid Reference 2500088P Start date Immediately Publication date 2025/06/17

Responsibilities

Societe Generale is one of Europe's leading financial services groups with over 160 years of experience. We support 25 million clients daily with more than 126,000 staff across 65 countries.

We’re seeking a Trainee Desktop Support Analyst to join our dynamic IT infrastructure team on a digital transformation journey!

About the team:

Within Societe Generale, GTS (Global Technology Services) defines the technical strategy for various disciplines. Our vision is to provide cost-effective, state-of-the-art technology services based on shared real-time infrastructure, adhering to standards, policies, and security.

The DWS (Digital Workplace Services) team manages the workstation ecosystem, collaboration tools, and related services, aiming to provide employees with a secure, intuitive, and mobile digital work environment.

Key Responsibilities:

• Provide technical support for Digital Workplace services both remotely and in person.
• Maintain high customer service standards and adhere to service management principles.
• Achieve and improve incident closure times, aiming for over 70% within one hour.
• Manage support cases using ServiceNow, and log hardware/software issues.
• Assist users with hardware and software problems, providing training and advice.
• Escalate complex issues to higher support levels.
• Update knowledge bases with new solutions and processes.
• Follow ITIL framework for incident and request management.
• Communicate progress to users and ensure proper information flow.
• Follow IT security guidelines and collaborate effectively with support teams.

Candidate Profile:

Education (Essential):

• Degree-level education.
• Minimum of 5 A-C grades, including Maths and English.

Experience (Essential):

• At least 1 year in a customer service role.
• Up to 1 year in a 1st/2nd line support role.

Technical Skills (Essential):

• Understanding of Windows infrastructure: server, network, Active Directory, DNS, DHCP.
• Windows 10 troubleshooting skills.
• Experience with Office 365 applications (Teams, Outlook, OneDrive, Excel, Word, PowerPoint).
• Basic knowledge of PC hardware setup and configuration.

Other Skills (Essential):

• Excellent verbal and written communication skills.
• Customer-focused mindset.
• Highly motivated and eager to learn.

Desirable:

• Experience with Market Data applications (e.g., Bloomberg, Reuters).

Why join us

We value impact—on our clients and our employees. Our flat structure offers visibility and exposure, fostering a personable and innovative environment. We promote open-mindedness, collaboration, and respect, which form our Team Spirit—what makes us different and your unique strength.