Trainee Debt Collector (Apprenticeship)

Equals One; Sunderland; On-site; GBP 40,000 - 60,000; Full time

Job summary

A financial services company in Sunderland is seeking a Trainee Debt Collector Apprentice to support their finance team. This role involves assisting with invoicing, managing overdue accounts, and gaining hands-on experience in credit control. Successful candidates will receive training and support, along with a recognized qualification upon completion of their apprenticeship. Benefits include competitive salary, holiday leave, and a pension plan.

Benefits

20 days holiday + Bank Holidays

Monthly commission structure

Free On-Site Parking

Early finish on a Friday when on target

Company Pension

Qualifications

• GCSEs in Maths and English are essential.
• Relevant qualifications or industry experience are advantageous.

Responsibilities

• Assist with processing and issuing customer invoices.
• Monitor and follow up on outstanding payments.
• Communicate with customers regarding overdue accounts.
• Update and maintain accurate customer account records.
• Support with preparing reports on overdue payments.
• Chasing overdue balances using various methods.
• Conducting outbound calls to customers.
• Manage your own customer pipeline.

Skills

Proactivity

Communication

Attention to detail

Education

GCSE 5 GCSE’s including Maths and English (Grade A*-C/ 4-9)

Job description

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Trainee Debt Collector (Apprenticeship), Sunderland

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Client:

Location:

Sunderland, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

379cedf86036

Job Views:

16

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

Office based - Sunderland

Monday to Friday, 09:00 to 17:00. 45 minute lunch break. Two 15 minute breaks AM & PM.

37.5 hours a week

Commercial Domestic Investigations are recruiting for 2 apprentice credit controller/collectors to join their busy office based in Sunderland. The successful candidates will learn all aspects of credit control and gain a recognised level 2 qualification upon completion of the apprenticeship. This is an exciting opportunity to kickstart your career.

We are looking for a proactive Credit Control / Collector Apprentice to join our finance team. This apprenticeship offers a fantastic opportunity to gain hands-on experience in credit control, invoicing, and account management. You will support the finance team in ensuring that payments are received on time, customer accounts are accurately maintained, and any outstanding debts are efficiently managed. This is an ideal role for someone looking to start a career in finance and credit control, with full training and support provided.

Key Responsibilities:

• Assist with processing and issuing customer invoices.
• Monitor and follow up on outstanding payments.
• Communicate with customers regarding overdue accounts and payment arrangements.
• Update and maintain accurate customer account records.
• Support with preparing reports on overdue payments and aged debt.
• Assist with reconciling payments and resolving account discrepancies.
• Chasing overdue balances by a variety of different methods.
• Liaising across all levels of responsibility, from Director to credit controller.
• Working towards and achieving collections targets.
• Developing relationships with customers and identifying additional sales opportunities.
• Producing client reports.
• Updating CRM.
• Raising, chasing and concluding cases for customers.
• Conducting a high volume of outbound calls, adapting your approach to suit your customer and their business requirements.
• Listening actively and using your objection-handling skills where necessary to ensure positive outcomes are reached for customers.
• Managing your own customer pipeline and diarising customer callbacks.
• Securely managing customer documentation.
• Cultivating strong relationships with clients, maintaining regular communication to build trust and rapport.

Where you’ll work

Commercial Domestic Investigations, Avalon House, St Catherines Court, Sunderland, SR6 3XJ

Your training plan delivered by Seetec:

• On the job training delivered by the employer.
• Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment.
• For those with an education, health and care plan or a legacy statement, the apprenticeships English and mathematics minimum requirement is Entry Level 3.
• Allocation of an apprenticeship delivery coach who will carry out regular training.
• Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop.
• Identify, track and support 6 hours off the job training activities.
• Quarterly formal progress review meetings, identifying learning achievements and next steps.

Requirements

• GCSE 5 GCSE’s including Maths and English (Grade A*-C/ 4-9) essential

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

About this company

Commercial Domestic Investigations specialise in helping our clients to evaluate credit risk, establish payment terms, and recover outstanding debts. Our specialised service ensures our clients maintain financial stability and a strong cash flow, mitigating the impact of unpaid invoices and bad debt losses in their operations. Having been established in Sunderland for over 30 years we are expanding our established Sales management executive team at our new site opposite Hylton Riverside Retail Park.

Company Benefits

·20 days holiday + Bank Holidays. · Monthly commission structure. · Free On-Site Parking. · Early finish on a Friday when on target! Start your weekend early! · Company Pension.