Trainee Customer Service Representative (CSR)

The Pollard Group; Exeter; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Full training

Career progression

Competitive benefits

Job summary

Pollards Group is seeking a Trainee Customer Service Representative to join our Client Services team in Exeter. This entry-level role offers hands-on training across print, production, fulfilment and account management, with the chance to develop into a full Customer Service Representative within the business.

You will support day-to-day account management, learn live client projects, and gain exposure to our wide range of services across the Group in a collaborative environment.

Qualifications

• Strong communication and interpersonal skills are essential.
• Good organisational skills with attention to detail.
• Willingness to learn and be a team player.

Responsibilities

• Support the Client Services team with day-to-day account management.
• Assist with processing client orders and managing job workflows.
• Liaise with production, estimating, and logistics teams.
• Build understanding of print and marketing production processes.
• Ensure client communications are timely and professional.
• Maintain internal systems and update job information.
• Support delivery of projects to timelines and quality standards.
• Identify opportunities for upselling and cross-selling services.

Skills

Communication

Interpersonal skills

Organisational skills

Team player

Proactive attitude

Tools

Microsoft Office

CRM systems

Job description

About Pollards Group

Pollards Group is a leading provider of print, marketing, fulfilment, and brand management solutions. Through our specialist divisions, including 63 Creative, we deliver innovative, end-to-end services to a wide range of clients across multiple sectors.

As part of our continued growth, we are looking to recruit a Trainee Customer Service Representative (CSR) to join our dynamic Client Services team.

The Role

This is an exciting entry-level opportunity for someone looking to build a career within a fast-paced, customer-focused environment. As a Trainee CSR, you will support the Client Services team in delivering exceptional service to our clients, learning all aspects of print, production, fulfilment, and account management.

You will receive hands‑on training, exposure to live client projects, and the opportunity to develop into a fully‑fledged Customer Service Representative within the business.

Key Responsibilities

• Supporting the Client Services team with day-to-day account management
• Assisting with processing client orders and managing job workflows
• Liaising with internal departments including production, estimating, and logistics
• Building an understanding of print and marketing production processes
• Ensuring all client communication is timely, accurate, and professional
• Maintaining internal systems and updating job information
• Supporting the delivery of projects to agreed timelines and quality standards
• Learning to identify opportunities for upselling and cross‑selling services

What We’re Looking For

• A positive, proactive attitude with a willingness to learn
• Strong communication and interpersonal skills
• Good organisational skills and attention to detail
• Ability to work in a fast‑paced environment and manage multiple tasks
• A team player with a customer-first mindset
• Basic IT skills (Microsoft Office; experience with CRM/MIS systems is a bonus but not essential)
• Previous experience in a customer service or office‑based role is advantageous but not required

What We Offer

• Full training and structured development plan
• Salary review after successful completion of probation (typically 6 months)
• Clear career progression within the Client Services team
• Opportunity to work with well-known brands and exciting projects
• Supportive and collaborative team environment
• Exposure to a wide range of services across the Group
• Competitive benefits package

Career Progression

This role is designed as a pathway into a long-term career within Pollards Group. Successful candidates will have the opportunity to progress into a Customer Service Representative role and beyond, with potential to move into Account Management or other commercial functions.