Trainee Customer Service Advisor

James Frank Associates; Sundridge; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading business in the Finance industry is seeking a Trainee Customer Service Advisor in Sundridge. This full-time role is ideal for someone starting their career or looking to shift from Retail or Hospitality. You will deliver high-quality customer service while completing administrative tasks. Candidates should possess good communication skills and attention to detail. Apply now for immediate consideration.

Qualifications

• Good customer service experience either from a role in Retail or Hospitality.
• Excellent communicator, confident liaising with colleagues and clients.

Responsibilities

• Respond to inbound and outbound telephone enquiries from customers.
• Conduct annual reviews for customers.
• Provide a high level of customer service to clients.

Skills

Customer service experience

Communication skills

Attention to detail

Team player

Ability to work in a fast-paced environment

Job description

Overview

Our client, a leading business in the Finance industry, is seeking a Trainee Customer Service Advisor to join them on a full-time, permanent basis.

Due to growth our client is looking to add a Trainee Customer Service Advisor to their team. You will be working with customers to provide a high level of service whilst completing administrative tasks with a high level of accuracy and attention to detail at all times.

Location and Candidate Profile

This is the ideal opportunity for someone looking for their first office-based role who may have just finished their studies, or someone who is currently working in Retail or Hospitality looking to transfer their experience into an office environment.

Due to the location of the role you will be required to have access to your own vehicle.

Key Responsibilities

• Respond to inbound and outbound telephone enquiries from customers and third parties
• Conduct annual reviews for customers
• Liaise closely with different departments across the business
• Follow all company policies and procedures at all times
• Provide a high level of customer service to clients at all times
• Complete administrative tasks with a high level of accuracy and attention to detail at all times
• Update and maintain internal systems and databases

Key Experience / Qualifications

• Good customer service experience either from a role in Retail or Hospitality
• Excellent communicator, confident liaising with colleagues and clients of all levels
• High level of accuracy and attention to detail at all times
• Good team player, confident working both independently and as part of a team
• Ability to work in a fast-paced environment whilst ensuring accuracy at all times

This is a great opportunity for a Trainee Customer Service Advisor to join a thriving business who are leaders within their field.

This is the ideal role for someone looking to kickstart their career in their first office-based role.

CVs are being reviewed so please apply now for immediate consideration.