Trainee Customer Service Advisor

CONNELLS GROUP; Cardiff; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading company in the lettings industry is seeking a Trainee Customer Service Advisor in Cardiff to provide essential property management and tenancy support. Candidates will benefit from comprehensive training, receive industry-leading qualifications, and work in a collaborative environment that promotes career development. This entry-level position is perfect for motivated individuals eager to kickstart their careers in customer service.

Benefits

Aviva Digicare + workplace / Cycle to work scheme

Colleague discount scheme / Perks at work / Gym discounts

Life assurance

Workplace pension scheme

Qualifications

• Proactive and organized in an operationally intense role.
• Persistence in understanding and addressing customer needs.
• Eagerness to obtain ARLA – NFOPP qualifications.

Responsibilities

• Provide property management and tenancy administration support.
• Liaise with contractors for maintenance works and safety checks.
• Prioritize workload in a fast-paced environment.

Skills

Outstanding customer service skills

Solid administration skills

Resilient, positive, numerate and detail oriented

Excellent verbal and written communication skills

IT literate

Education

ARLA – NFOPP qualifications

Tools

MS Office

Internet

Email systems

Job description

Trainee Customer Service Advisor

We’re looking for a highly motivated Trainee Customer Service Advisor to complement our fantastic team in our Lettings Support Centre in Cardiff. As a Trainee Customer Service Advisor, you will provide property management and tenancy administration support services to branches, landlords and tenants.

We offer a clear, defined career path, support to study for relevant job qualifications and a fantastic reward and recognition scheme, all wrapped up in a fun and positive working environment.

Own transport is required due to the location of this role not being on a public transport route.

Opportunities for a Trainee Customer Service Advisor

• Support in training towards ARLA – NFOPP qualifications
• Basic salary £23,875, additional £1,000 once qualified
• Industry leading training and development
• Demonstrable career ladder
• Opportunities for progression
• Collaborative, rewarding and fun environment
• Team incentives

Key responsibilities of a Trainee Customer Service Advisor

The main purpose of your role is to provide a property management and tenancy administration support service to branches, landlords and tenants. You will also co-ordinate and liaise with contractors to ensure repair/maintenance works are carrier out in time and to agreed standards and co-ordinate and arrange relevant statutory safety checks. Skills and experience required to be a successful Customer Service Advisor:

• Outstanding customer service skills
• Solid administration skills
• Resilient, positive, numerate and detail oriented
• Organised and able to prioritise workload in a faced paced environment
• Excellent verbal and written communication skills
• IT literate (MS Office, internet, email systems)

Benefits for a Trainee Customer Service Advisor

• Aviva Digicare + workplace / Cycle to work scheme
• Colleague discount scheme / Perks at work / Gym discounts
• Life assurance / Workplace pension scheme

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.

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