Trainee Customer Service Advisor

CONNELLS GROUP; Bristol; On-site; GBP 25,000; Full time

Job summary

A leading property management company in Bristol is seeking a Trainee Customer Service Advisor to join its Property Management Centre in Bradley Stoke. The role involves providing property management and tenancy administration services to branches, landlords, and tenants. Ideal candidates should have excellent customer service and administration skills. The position offers a salary of £24,670, industry-leading training, and opportunities for career progression in a fun working atmosphere.

Benefits

Aviva Digicare + workplace / Cycle to work scheme

Colleague discount scheme / Perks at work / Gym discounts

Life assurance / Workplace pension scheme

Responsibilities

• Provide property management and tenancy administration support service to branches, landlords, and tenants.
• Co-ordinate and liaise with contractors for timely repair/maintenance.
• Arrange relevant statutory safety checks.

Skills

Outstanding customer service skills

Solid administration skills

Resilient, positive, numerate and detail oriented

Organised and able to prioritise workload

Excellent verbal and written communication skills

IT literate (MS Office, internet, email systems)

Job description

Trainee Customer Service Advisor

We’re looking for a highly motivated Trainee Customer Service Advisor to complement our fantastic team in our Property Management Centre in Bradley Stoke. As a Trainee Customer Service Advisor, you will provide property management and tenancy administration support services to branches, landlords and tenants.

We offer a clear, defined career path, support to study for relevant job qualifications and a fantastic reward and recognition scheme, all wrapped up in a fun and positive working environment.

Salary: £24,670

Opportunities for a Trainee Customer Service Advisor

• Support in training towards ARLA – NFOPP qualifications
• Basic salary £24,670
• Industry leading training and development
• Demonstrable career ladder
• Opportunities for progression
• Collaborative, rewarding and fun environment
• Team incentives

Key responsibilities of a Trainee Customer Service Advisor

The main purpose of your role is to provide a property management and tenancy administration support service to branches, landlords and tenants. You will also co-ordinate and liaise with contractors to ensure repair/maintenance works are carrier out in time and to agreed standards and co-ordinate and arrange relevant statutory safety checks. Skills and experience required to be a successful Customer Service Advisor:

• Outstanding customer service skills
• Solid administration skills
• Resilient, positive, numerate and detail oriented
• Organised and able to prioritise workload in a faced paced environment
• Excellent verbal and written communication skills
• IT literate (MS Office, internet, email systems)

Benefits for a Trainee Customer Service Advisor

• Aviva Digicare + workplace / Cycle to work scheme
• Colleague discount scheme / Perks at work / Gym discounts
• Life assurance / Workplace pension scheme

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.

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