Trainee Customer Onboarder

TGS; Lowestoft; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the energy sector seeks a Customer Onboarder to enhance member experience. This role focuses on excellent customer service, managing inquiries efficiently, and facilitating subscription renewals. Candidates should have strong communication skills and proficiency in relevant software applications.

Qualifications

• Excellent telephone skills and a persuasive demeanor.
• Ability to deliver excellent customer service.
• Efficiently record and manage inquiries.

Responsibilities

• Maintain good relationships with members and ensure their satisfaction.
• Assist with any customer inquiry related to subscriptions.
• Communicate concerns and issues to the Sales Manager.

Skills

Communication skills

Customer service orientation

Attention to detail

Team collaboration

Tools

Word

Excel

Publisher

Job description

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TGS provides scientific data and intelligence to companies active in the energy sector. In addition to a global, extensive and diverse energy data library, TGS offers specialized services such as advanced processing and analytics alongside cloud-based data applications and solutions.

Position: Customer Onboarder

The Customer Onboarder manages the membership side of the company. This role involves being the primary contact for our members, addressing customer inquiries, and ensuring a positive customer experience to maximize subscription value. The role also includes reporting feedback to relevant departments to improve our services.

Key Responsibilities:

1. Deliver excellent customer service: Maintain good relationships with members and ensure their satisfaction.
2. Provide knowledge on subscriptions: Assist with any customer inquiry related to subscriptions.
3. Report customer feedback: Communicate concerns and issues to the Sales Manager and relevant departments.
4. Ensure high retention rate of subscriptions by gaining feedback and assisting in product development.
5. Record customer queries: Rapidly and efficiently record incoming email and phone inquiries.

Key Competencies:

1. Strong communication skills: Excellent telephone skills and a persuasive demeanor.
2. Technical proficiency: Proficient in using Word, Excel, and Publisher.
3. Customer service orientation: Ability to deliver excellent customer service and maintain good relationships.
4. Attention to detail: Efficiently record and manage inquiries.
5. Team collaboration: Ability to support the sales team and work collaboratively.

Key Performance Metrics:

1. Customer satisfaction: Feedback from members on service quality.
2. Response time: Speed and efficiency in recording and responding to inquiries.
3. Renewal rate: Percentage of successful subscription renewals.
4. Feedback reporting: Accuracy and timeliness in reporting customer feedback.
5. Knowledge application: Effectiveness in providing accurate subscription information.

Additional Notes:

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Created on 04/07/2025 by TN United Kingdom