Trainee Customer Consultant

Eastern Western Motor Group; Bannockburn; On-site; GBP 20,000 - 26,000; Full time

Job summary

An established industry player is seeking a Trainee Customer Consultant to join their vibrant team. This role offers an exciting opportunity to learn the ins and outs of customer service in a dynamic dealership environment. You'll engage with customers, assist them with in-car technology, and contribute to a welcoming atmosphere. With industry-leading training and development opportunities, this position is perfect for someone eager to grow their skills and make a positive impact. Enjoy generous holiday allowances, birthday off, and a variety of perks that show the company values its employees and their families. If you're passionate about customer service and eager to develop your career, this is the role for you.

Benefits

Birthday off

Colleague Discount

Industry leading training

Generous Holiday Allowance

Pension plan

Death in service scheme

Access to staff saving club

Vehicle Introduction Bonus

Study days off

Qualifications

• Strong customer service skills with a focus on building rapport.
• Ability to work collaboratively in a team environment.

Responsibilities

• Provide excellent customer care and support throughout their journey.
• Assist in managing the showroom and engage with the community.

Skills

Customer Service

Communication

Team Collaboration

Problem Solving

Education

High School Diploma

Relevant Customer Service Training

Job description

Job Description

Trainee Customer Consultant

Toyota Stirling

Salary up to £25,396.80

Colleague Benefits

• Enjoy your birthday off on us every year!
• Colleague Discount: We offer excellent discounts on new and used car purchases, parts and servicing across all our brands.
• Industry leading training and development opportunities.
• Generous Holiday Allowance: Your free time matters to us! We give all our employees up to 40 days annual leave each year.
• Your Family Matters: As a family run Company, your family matters to us. We offer our employees a pension plan, death in service scheme and access to our staff saving club. We also offer free corporate passes for Five Sister Zoo, Almond Valley and many more local attractions!
• YourDiscounts is our retail discount partner. You can save hundreds of pounds on everything from holidays to your weekly shopping!
• Vehicle Introduction Bonus: Earn £100 by referring a friend or family member to purchase a car at one of our Dealerships.
• Up to 5 study days off per annum, plus time off for any exams.

Role Overview

Customer Service & Experience: Learn how to provide excellent customer care by listening to customer needs, building rapport, and contributing to a positive experience at every stage of their journey with the dealership.

Team Collaboration & Communication: Work alongside team members to support customer service efforts, help with showroom tasks, and contribute to creating a welcoming and positive environment for visitors.

Learning & Development: Participate actively in the Academy programme, keep learning logs, and prepare for regular reviews with your manager and mentor to track your progress and development.

Product Knowledge & Support: Learn about and assist customers with in-car technology, helping them understand features and providing the right support to meet their needs.

Showroom & Community Engagement: Assist in managing the showroom, answer customer queries, and participate in events that help raise the dealership’s profile and attract new customers.