Trainee Controller

Arriva London North Limited; Greater London; On-site; GBP 42,000 - 50,000; Full time

Job summary

Join a dynamic team as a Controller in bus service management, where you'll play a vital role in keeping London moving. This position offers a rewarding career with comprehensive training and mentorship, ensuring your success in a fast-paced environment. You'll manage services, guide drivers, and ensure compliance with Transport for London standards. Enjoy generous leave, exclusive discounts, and free travel as part of your benefits. If you thrive in challenging situations and have strong leadership skills, this is the perfect opportunity for you.

Benefits

Free Travel (FL Oyster Bus Pass)

Exclusive Discounts

Employee Assistance Programme

Generous Leave (33 days)

Performance Rewards

Qualifications

• Exceptional communication and leadership skills are essential.
• Ability to assess situations quickly and maintain composure under pressure.

Responsibilities

• Manage bus services within the Transport for London network.
• Communicate effectively with drivers to ensure safe and timely operations.

Skills

Communication Skills

Critical Thinking

Calm Under Pressure

Situational Awareness

Team Leadership

Tools

GPS Tracking

Job description

Are you ready to embark on a rewarding career in the dynamic world of bus service management? Arriva London is seeking driven, adaptable, and dedicated individuals to join our Route Performance Team as Controllers. This is your chance to thrive in a challenging yet highly rewarding role, supported by comprehensive training and a clear progression path.

Bus Service Management is a career like no other, and as an Arriva Controller, you’ll be at the forefront of keeping London moving. In this role, you’ll manage services within the demanding Transport for London (TFL) network, guiding drivers and ensuring buses run safely, efficiently, and on time.

Controllers are the backbone of our 24/7 operation, working shifts to:

• Communicate with drivers via radio and face-to-face.
• Use advanced GPS tracking and other technologies to oversee bus services.
• Ensure compliance with TFL standards.

Training & Progression

Our recruitment process includes an initial application review and interview. If selected:

Training: A paid 4-week training course equips you with the skills and knowledge to succeed. Mentorship: Following training, you’ll be paired with a mentor to support your transition into the role.

Earnings:

• Trainee Controller Rate (0–6 months): £42,000

(Rates are subject to an annual salary review.)

Schedule: Five days out of seven, on a rolling rota, including weekends.

What We’re Looking For

We’re seeking individuals who thrive in fast-paced, problem-solving environments and demonstrate exceptional communication and leadership skills. Successful candidates will possess:

• Strong Communication Skills: Clear and fluent English is essential, with the ability to communicate effectively at all levels.
• Critical Thinking: A logical approach to problem-solving and the ability to assess situations quickly and accurately.
• Calm Under Pressure: The ability to maintain composure and make sound decisions in high-pressure scenarios.
• Situational Awareness: A sharp understanding of dynamic environments and the ability to adapt accordingly.
• Team Leadership: The ability to influence behaviours and build positive working relationships at all levels.

Why Join Us?

At Arriva London, we value and reward your commitment. Here’s what we offer:

Free Travel:FL Oyster Bus Pass (plus a nominee pass after 3 months’ service)

Exclusive Discounts: Access to Arriva Village, our employee benefits platform, featuring discounts from top retailers.

• Employee Assistance Programme (Health Assured) offering support on family, financial, and childcare matters.
• Generous Leave: 33 days of holiday (including bank holidays), with increases based on service length.
• Performance Rewards: A company bonus structure.

Take the Next Step

If you’re passionate about making a difference and being part of a highly skilled team, apply today and start your journey toward becoming an Arriva London Controller.

About Us

Arriva is a leading provider of passenger transport across Europe, employing around 34,400 people and delivering around 1.6 billion passenger journeys. With buses, trains, coaches, trams, waterbuses, bike-sharing systems, on-demand transport solutions and a rolling stock leasing company, Arriva proudly connects people and communities safely, reliably and sustainably across 11 countries, delivering these services in a better way, every day. The activities of Arriva are divided into four business units: UK Bus, UK Trains, The Netherlands and Mainland Europe. Arriva has passenger transport operations in the Czech Republic, Croatia, Hungary, Italy, the Netherlands, Poland, Slovakia, Slovenia, Spain and the United Kingdom, and also operates a rolling stock leasing company in Romania.

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